What are the responsibilities and job description for the Solution Business Analyst position at CEF Solutions Inc.?
About us:
CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients in the Customer Service Industry have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.
Company website: https://CEF.inc
Job Description:
Samsung SDS America is looking for a talented solution business support who is passionate about creating a seamless experience for enterprises with innovating IT solutions. The ideal candidate is self-driven, takes complete ownership and is responsible for efficient operation of Common Resource Management, or Space Management Solution for corporate IT asset. This role will be highly cross functional, working to drive success within Solution Services under the Application operation team.
Key Responsibilities:
CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients in the Customer Service Industry have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.
Company website: https://CEF.inc
Job Description:
Samsung SDS America is looking for a talented solution business support who is passionate about creating a seamless experience for enterprises with innovating IT solutions. The ideal candidate is self-driven, takes complete ownership and is responsible for efficient operation of Common Resource Management, or Space Management Solution for corporate IT asset. This role will be highly cross functional, working to drive success within Solution Services under the Application operation team.
Key Responsibilities:
- Support & operate CR2(Common Resource Registry service) for internal customer & users
- Manage the service for a smooth service and operation with system team for the customer
- Recognizes, understands, and documents market needs, and working with engineering teams to translate those needs into features and functionality.
- Assesses product market data by interacting with sales, customer success, and customers.
- Collaborates with marketing and business leaders for opportunities to expand mobility and workspace management solutions.
- Understands the competitive landscape and help define competitive strategy.
- Create and update solution documents, including manuals, marketing contents, and reports
- Bachelor's degree preferred and/or related work experience
- Three to five years or more of asset management or corporate employee service operations or project management
- Proficient with MS offices like excel, word, power point etc
- Prefers for three or more years of experience in Product Management and enterprise SaaS products support
- Strong communication and project coordination skills
