What are the responsibilities and job description for the Customer Support Representative position at CEFALY Technology?
CEFALY Technology is hiring a Customer Support Representative to join our Customer Service team to provide an excellent customer experience. This is a hybrid position based in Darien, CT.
What you’ll be doing:
As the Customer Support Representative, you will directly contribute to the success of the organization by delivering a world-class customer experience. This involves educating new customers, supporting existing customers, and contributing to on-going projects that aim to improve efficiency and the overall customer experience.
This is a dynamic, challenging, and rewarding role, and requires someone who can multitask and is a great communicator.
Responsibilities:
- Answer incoming calls, emails, and chats from customers in a timely manner
- Enter and track customer orders in our ERP NetSuite
- Educate customers on product offerings
- Partner with Quality and Regulatory to maintain high quality standards
- Host private CEFALY Coach sessions with customers who need a more personalized learning experience
- Identify opportunities for continuous improvement
- Contribute to the success of company by assisting with other projects and tasks as assigned
Essential Qualifications:
- 2-3 years of customer service experience, preferably in a call center
- Must be able to multitask
- Strong interpersonal & communication skills
- Positive attitude!
Beneficial Qualifications:
- Prior ERP experience, preferably NetSuite
- Experience in direct-to-consumer goods industry
About CEFALY Technology
Founded in 2008, CEFALY Technology is transforming the approach to migraine pain relief by offering a drug-free, non-invasive treatment option. Our mission — to solve the persistent problem of migraine through advanced therapeutic innovations.
Our proprietary device, the CEFALY DUAL, is an external Trigeminal Nerve Stimulator (eTNS) device, that works by sending tiny electrical impulses through a self-adhesive electrode placed on the forehead to stimulate the trigeminal nerve, reducing the frequency and intensity of migraine attacks.
In 2020, CEFALY DUAL became the first device of its kind available over-the-counter (OTC) in the United States. To date, CEFALY has treated over 2 billion migraines worldwide, and with OTC clearance, that number is poised for significant growth.
In 2023, CEFALY once again pushed the boundaries of innovation by launching CEFALY Connected, a Bluetooth-enabled device that pairs with the companion app CeCe, providing migraine sufferers with another migraine management tool.