What are the responsibilities and job description for the Customer Service Representative position at CEI?
Customer Account Management Representative – Hybrid (Richmond, VA)
Pay: $19.50/hr | Contract-to-Hire
We are seeking Customer Account Management Representatives to join our team! This hybrid role is based in Richmond, VA and requires candidates to live within a 45-minute commute. You’ll assist residential customers with billing inquiries, account management, and service concerns while providing top-tier customer service.
🚨 Key Requirements:
✔️ Call center experience required (inbound preferred)
✔️ Stable work history
✔️ No vacations within the first 90 days due to training
✔️ Must pass a drug screen (medical cards not accepted)
✔️ Must pass a credit check due to handling Private Personal Information (PPI)
📝 Responsibilities:
🔹 Assist customers with billing concerns, account updates, and service inquiries
🔹 Conduct billing reconciliation and explain electric rates
🔹 Handle high-bill concerns with professionalism and problem-solving skills
🔹 Utilize multiple software platforms while assisting customers over the phone
🔹 Maintain privacy and security compliance
💡 Qualifications:
✅ Required:
- 2 years of customer service experience (in-person or phone)
- Strong computer proficiency (Microsoft Office, video conferencing tools)
- Ability to multitask between screens while assisting customers
- High school diploma or GED
- Strong communication and interpersonal skills
✅ Preferred:
- Associate degree
- Utility industry experience
- Bi-lingual skills (a plus, but not required)
📅 Schedule & Work Environment:
🕗 Training: Monday – Friday, 8:00 AM – 5:00 PM
⏳ Post-training schedule: 8:00 AM – 5:00 PM or 8:30 AM – 5:30 PM (varies by business need)
📌 Hybrid role (onsite remote) – local candidates only
📅 Must be available for extended hours, weekends, and holidays as needed
If you have strong customer service skills and are looking for a long-term opportunity, apply today! 🚀
Salary : $18 - $20
