What are the responsibilities and job description for the Insights Analyst position at CEI?
Job at a Glance
This role supports two key areas:
- Search Product: Enables ~65% of Seamless Sales.
- Products Team: Manages product cards and detail pages.
The primary focus is crafting a story of customer behavior throughout the search and browse shopping experience. This includes identifying points of friction and opportunities for improvement and innovation. The role involves consulting with the Implementations group on analytic requirements and crafting or adjusting metrics and definitions as needed.
Job Location:
- Preference: Cincinnati, OH (to build relationships with the team).
- Open to Remote: Yes, the individual currently in this role is remote.
Work Hours: Primarily Eastern Time Zone hours.
Interview Process:
- Initial review of Pre-Screen Assessments.
- Since this role supports two different spaces, the first round will involve two hiring managers.
- Potential for a final round panel interview.
Start Date: As soon as possible. Interviews expected to begin next week.
Key Responsibilities
- Work with customer journey analytics, particularly in Search and Product areas.
- Lead teams through larger analytic initiatives.
- Audit migrations to identify opportunities for improvement.
- Forward-thinking and continuous improvement to enhance storytelling with data.
- Shepherd larger initiatives and migrations while auditing implementation health.
- Utilize Adobe and BI tools in analytics.
- Influence and collaborate with multiple teams across various spaces.
- Collaborate with Search Product Managers and Products PMs, Implementation teams, CX analysts, and occasionally engineering counterparts.
Day-to-Day Activities
- Collaborating with Search & Product PMs on performance trends and overall KPI tracking.
- Connecting insights from A/B tests to KPI adjustments.
- Identifying and validating north star metrics.
- Ensuring sound implementation and definition of analytics.
- Identifying new opportunities through customer insights.
Qualifications
- Comfort working with development teams and technical awareness.
- Familiarity with technologies across web and native platforms.
- Determination and problem-solving abilities in the face of ambiguity.
- Expertise in Adobe Analytics.
- Experience with complex calculations and custom measurement creation.
- Storytelling capabilities to narrate data insights.
- Nice to have: Statistical experience.
About the Client
Our client is a leading organization in the retail and e-commerce space, known for its customer-centric focus and innovative approach to analytics and technology. The company values forward-thinking and data-driven insights to continuously improve customer experiences across its digital platforms.
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