What are the responsibilities and job description for the IT Support Analyst position at CEI?
IT Support Analyst
Wilmington, DE (onsite)
6 month contract
28-32 / hour W2
CEI is looking for an IT Support Analyst to join our global technology client’s team! In this role, you’ll work with and assist customers utilizing Active Directory, SCCM, ServiceNow, etc.
Primary Duties & Responsibilities :
- Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking / reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
- Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.
- Train and mentor other team members on best practice solutions, etc.
- On-call Rotation (PIC).
- Troubleshoot local printer problems and coordinates maintenance for printers.
- Lead team projects, while continuing to balance day to day role.
- Identify and Research incident correlations and escalate accordingly.
- Identify and Communicate to team new ways to improve our quality of service.
- Act as a liaison on behalf of the BEST Team to identify and document new first level support opportunities from other IT organizations.
- Provide complex and unique technical troubleshooting assistance to customers across business units.
- Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.
Minimum Qualifications :
Behavioral Skills Competencies :
Working Conditions and Physical Requirements :
Salary : $28 - $32
