What are the responsibilities and job description for the Training Specialist position at CEI?
*Cincinnati OH Locals ONLY*
Training Specialist
Job at a Glance
The Training Specialist role involves designing and implementing company-wide training programs to improve efficiency, reduce costs, and support the customer service strategy.
Responsibilities
- Lead the training team in the design of company-wide training (toolkits, KTV broadcasts, web-based learning modules (WBLs), and communication kits) that increase efficiencies, decrease cost, and meet our Customer 1st strategy.
- Establish and maintain relationships with corporate departments, division leadership, and division associates—including the division rollout manager, store managers, and district managers and teams—to ensure successful development and rollout of solutions.
- Guide the facilitation of working sessions to develop current and future-state training processes.
- Work with Corporate Training and Development in the creation and review of training materials through best instructional learning practices.
- Ensure solutions and best practices align with other corporate objectives and initiatives.
- Define and document current and future state business process training, identify process improvement needs, and develop plans to implement suggested improvements.
- Assist in planning and coordination of key meetings.
Qualifications
Minimum Requirements:
- 3 years’ experience in developing training processes/instructional design utilizing different delivery methods
- Strong project management skills
- Extensive knowledge of Microsoft Office
- Proven ability to prioritize and assign work according to business priorities and strategies
- Ability to escalate issues appropriately and drive them to resolution
- Excellent facilitation skills with the ability to drive toward solutions
- Strong teamwork and interpersonal skills
- Ability to communicate with all levels of the organization
- Highly organized and proficient at multi-tasking
- Strong written and oral communication skills
- Experience with Canva is nice to have
- Experience with Power Automate and Teams survey forms creation
- Previously been responsible for managing releases using Jira
Desired Previous Experience:
- Knowledge of retail operations through store and division work experience
- Experience in supervising technical writers and the creation of learning tools
- Previous involvement with process improvement solution development and/or rollout
- Lean Sigma Green Belt or higher training
Soft Skills Needed:
- Strong written and verbal communication is key
- Very strong organizational and communication skills
- Ability to be flexible, pivot quickly and often, and adapt to new tasks and environments
- Friendly, approachable demeanor
- Ability to pick up new concepts quickly
Years of Experience:
- Open to recent graduates with applicable internship experience
Portfolio Submission:
- Candidates are encouraged to submit samples of training materials they have created (portfolio)
About the Client
This organization is a large-scale enterprise with a focus on process improvement, operational excellence, and employee engagement across their retail operations. The role offers exposure to a dynamic team supporting impactful projects and collaboration with cross-functional stakeholders across divisions and leadership.
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