What are the responsibilities and job description for the Technical Support Specialist position at CEIS | Rayne?
CEIS | Rayne is currently looking for a Technical Support Specialist 3 – TECHSS3 for one of our top clients in Alabama. This is an in-office role.
Details:
- Technical Support Specialist 3 – TECHSS3
- Birmingham, AL 35203 (CANDIDATES MUST BE LOCAL)
- Duration: Until 1/1/2028
Summary of Position Duties
- This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.
- This position requires shift work.
- Operating shifts are 8 or 12 hours long and rotate between night and day shifts
- Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected.
Education& Experience Requirements
- Formal education in Computer Science or related IT field or equivalent experience is required.
Knowledge, Skills & Abilities
- Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.
- Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
- Ability to follow and properly apply both Change Management processes and knowledge-based procedures
- Knowledge of Windows based operating systems preferred
- Knowledge of AIX or other UNIX based operating systems preferred Working knowledge of distributed computer networks is a plus.
- Day to day monitoring of the primary SCADA and ancillary systems for health and availability and support of Business Continuity and Disaster Recovery systems
- Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel
- Notification to key customers for the coordination of system outages and events that may impact other critical systems.
- Thoroughly track and document cases to completion with the help of EMS Department personnel
- This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations
CEIS | Rayne is an award-winning Recruitment Agency Focused on Supplying Niche candidates across multiple industries. We work with some of the largest companies on the Fortune 100 List as well as many small to mid-size companies. Our consultants and contracted employees work across the United States. We have offices in TX, LA, NM, VA with more to come in the future.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
