What are the responsibilities and job description for the Front Desk/Ortho department position at Celebrate Dental & Braces?
Job Overview
We are seeking a dedicated and professional Front Desk for our Ortho department. This role is essential in providing exceptional customer service and ensuring the smooth operation of our clinic. The ideal candidate will have experience in a medical office or dental clinic environment, demonstrating strong organizational skills and attention to detail. Must be bilingual in English & Spanish. Experience not required, we are willing to train the right candidate.
Responsibilities
- Greet patients and visitors warmly, ensuring a welcoming atmosphere.
- Manage patient check-in and check-out processes efficiently.
- Schedule appointments and manage the clinic’s calendar.
- Handle phone inquiries, providing information about services and assisting with patient needs.
- Maintain accurate patient records in compliance with HIPAA regulations.
- Experience in Open Dental software is a plus.
- Ortho contracts & patient payments.
- Assist in maintaining a clean and organized front desk area.
- Collaborate with medical staff to ensure seamless patient flow and communication.
Qualifications
- Previous experience in a clinic, medical office, or dental clinic is preferred.
- Familiarity with medical billing, coding, and health information management is a plus.
- Proficiency in using Athenahealth or eClinicalWorks software is highly desirable.
- Strong organizational skills with the ability to multitask effectively.
- Excellent communication skills, both verbal and written.
- Knowledge of HIPAA regulations to ensure patient confidentiality.
- Ability to work well under pressure in a fast-paced environment.
- A positive attitude and a commitment to providing outstanding customer service.
Join our team as a Front Desk Agent and contribute to delivering quality care while enhancing the patient experience!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $15 - $16
