What are the responsibilities and job description for the Receptionist Winter Garden position at Celebration Obstetrics And Gynecology?
About the Role:
The Receptionist at Celebration Pediatrics plays a crucial role in ensuring a welcoming and efficient environment for both patients and staff. This position is responsible for managing the front desk operations, which includes greeting clients, answering multi-line phone systems, and handling administrative tasks. The Receptionist serves as the first point of contact for patients, making it essential to provide excellent customer service and maintain a professional demeanor. Additionally, this role involves coordinating appointments and managing patient records, contributing to the overall smooth operation of the healthcare facility. Ultimately, the Receptionist helps create a positive experience for patients and supports the healthcare team in delivering quality care.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience as a receptionist or in a similar administrative role.
- Proficiency in using multi-line phone systems and general office equipment.
Preferred Qualifications:
- Experience in a healthcare setting.
- Familiarity with electronic health record (EHR) systems.
- Bilingual abilities are a plus.
Responsibilities:
- Greet patients and visitors in a friendly and professional manner.
- Answer and manage incoming calls on a multi-line phone system, directing calls to the appropriate staff members.
- Schedule and confirm patient appointments, ensuring accurate records are maintained.
- Perform general administrative duties, including filing, data entry, and managing correspondence.
- Assist with the operation of office equipment, such as copy machines and fax machines.
Skills:
The required skills for this position, such as multi-line phone management and phone etiquette, are essential for effectively handling a high volume of calls and ensuring that patients feel valued and heard. General administrative skills will be utilized daily to maintain organized records and assist with various office tasks, contributing to the overall efficiency of the practice. The ability to greet clients warmly and professionally is vital in creating a welcoming atmosphere, which is particularly important in a healthcare environment. Proficiency with office equipment, including copy machines, will be necessary for completing administrative tasks efficiently. Preferred skills, such as familiarity with EHR systems, will enhance the Receptionist's ability to support the healthcare team and improve patient care.
