Assistant Maitre 'D

POSITION SUMMARY

Assists the Restaurant Manager in the supervision of the Restaurant personnel

ensuring total guest satisfaction regarding food quality and service in

accordance with company policies.

ESSENTIAL DUTIES & RESPONSIBILITIES

To support Celebrity Cruises’ mission of becoming “the world’s ultimate

premium cruise line with a taste of luxury,” all duties and responsibilities are

to be performed in accordance with Celebrity Cruises’ Pillars of Safety,

Service and Style, ISM/ISO and SQM standards, USPH guidelines, and

environmental regulations.

Each shipboard employee may be required to perform all functions in various

service venues and throughout the ship.

1. In accordance with Celebrity Cruises’ Pillars of Safety, Service and Style,

as well as through Celebrity Connections, each employee conducts oneself in

a professional and courteous manner at all times. This consists of physical and

verbal interactions with guests or fellow shipboard employees and/or in the

presence of guest contact and crewmember areas.

2. Directs, coaches, supports, supervises and evaluates (in conjunction with

the Restaurant Manager) the performance of all direct reports.

3. Individual will be responsible and held accountable for a section of the

Restaurant and other specific duties assigned by the Restaurant Manager.

4. When assigned to work in the Midnight Buffet he/she will be responsible

for the check in and coordination of the Restaurant personnel, assigning their

respective duties (working in conjunction with the Assistant Food Manager).

5. Must be thoroughly versed with the company’s high food and service

standards, anticipating and fulfilling guests’ needs.

6. Visits every table of his/her section on a daily basis, ensuring guests are

totally satisfied with the food and service. Recognizes guests by their names

and personally takes care of all special requests and VIPs in his/her section.

7. Responsible for keeping track of all special occasions such as birthdays or

anniversaries and ordering the respective amenities for the celebration.

8. Notifies the Restaurant Manager of any unhappy or difficult guests in his

section for further follow up.

9. Ensures that the Restaurant personnel follow company policies at all times

regarding uniforms, personal appearance and hygiene.

10. Has sound knowledge of wines and wine service and whenever necessary

assists the Wine Sommelier with wine service.

11. Takes an active role in the training program for the Restaurant personnel,

especially with newly hired personnel, giving them the necessary guidance to

successfully integrate into the team.

12. Ensures the cleaning schedule set up by the Restaurant Manager is

followed by the assigned personnel, and inspects his section thoroughly.

13. Ensures that all personnel are knowledgeable about, and follow at all

times, the United States Public Health rules and regulations.

14. Brings any disciplinary issues pertaining to Restaurant personnel to the

attention of the Restaurant Manager.

15. Has a thorough understanding of Time and Attendance procedures,

shipboard training, and is familiar with the contracts and work schedule

hours/week and supporting documentation.

16. Is aware of, and/or acquires the necessary knowledge to comply with the

ship’s standard operation, in order to assist guests and crewmembers with

inquiries.

17. Attends meetings, training activities, courses and all other work-related

activities as required.

18. Performs related duties as required. This position description in no way

states or implies that these are the only duties to be performed by the

shipboard employee occupying this position. Shipboard employees will be

required to perform any other job-related duties assigned by their supervisor

or management.

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