Manager IaaS

Summary

This role will report to the Director of Managed Services. The Manager IaaS will manage multiple technical teams across the US UK and India to deliver remote managed services to large scale infrastructure. Requires a motivated clientfocused professional with excellent communication skills who has experience managing a large global team and able to adapt to the various nuances that come with working in multiple regions.

The primary goal is to deliver the Remote Managed Service meeting SLAs and tracking KPIs to provide customer satisfaction. Oversee project implementation ensuring they run with scope and appropriate budget. Support the business development process helping to identify and manage opportunities. Help the team grow through coaching and generation of development plans.

Work with the other pillars of the Managed Services department contributing and aligning to the technology strategy and collaborating with other teams when required.

Core Responsibilities

• Lead global infrastructure support teams & develop / support the delivery of the bestinclass services.
• Monitor and meet all contractual SLAs and track KPIs to provide customer satisfaction.
• Implement & maintain monthly reporting on health of customer solution customer relations & team.
• Produce and maintain a pipeline of opportunities and project work that would support the business development process.
• Lead the team and mentor / coach them to perform to the best of their abilities.
• Prioritise system security ensuring the team are educated on the criticality of security and are knowledgeable on implementation across system hardening patching vulnerability threat management and mitigation.
• Regularly conduct security reviews with the office of the CSO to ensure security processes are evolving.
• Build and maintain a roadmap for innovation that will drive improvements on the customer platform.
• Maintain budget plan for all spend to deliver the services to our largest customer.
• Manage supplier relationships through the day to day delivery of the managed service.
• Engage in detailed planning change control and thorough testing to ensure performance availability and stability.
• Create and maintain clear and accurate system documentation.

Skills and Requirements

Celebrus Technologies is committed to having a workforcethat reflects diversity at all levels and is an equal opportunity employer. Weencourage you to bring your true self to work every day as we embrace who youare and evaluate everyone equally. Qualified applicants are considered foremployment and employees are treated during employment without regard toancestry; age; appearance; color; gender identity and / or expression; genetics;family or parental status; marital civil union or domestic partnershipstatus; mental physical or sensory disability; national social or ethnicorigin; citizenship; past or present military service; sexual orientation;socioeconomic status; race; or religion or belief or any other characteristicprotected under applicable law. If you require reasonable accommodation orassistance for any part of the interview and employment process.