Senior Business Analyst

• Engage with clients to understand and document their business processes, needs, and objectives related to field service operations.
• Analyze and translate business requirements into functional specifications for FSM solutions.
• Conduct gap analyses to identify areas where current systems fall short of client needs.

• Collaborate with technical teams to design FSM solutions that align with client requirements and industry best practices.
• Assist in configuring and customizing FSM tools, particularly OverIT's platform, to meet specific client needs.
• Develop and execute test plans to ensure solutions meet specified requirements and quality standards.

• Serve as a liaison between clients, project managers, and technical teams to ensure clear communication and alignment throughout the project lifecycle.
• Facilitate workshops and meetings to gather requirements, present solutions, and obtain stakeholder buy-in.
• Prepare and deliver presentations and reports to clients and internal stakeholders.

• Identify opportunities to enhance client business processes through the effective use of FSM solutions.
• Recommend best practices and innovative solutions to improve field service operations and efficiency.
• Monitor solution performance and suggest enhancements based on data analysis and client feedback.

• Develop training materials and conduct training sessions for clients to ensure successful adoption of FSM solutions.
• Provide ongoing support to clients post-implementation to address issues and optimize solution usage

• Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field.
• Advanced degree (MBA or Master’s) is preferred.

• Minimum of 5 years of experience as a Business Analyst, with a focus on Field Service Management solutions in the utilities and energy industries.
• Demonstrated experience in requirements gathering, process analysis, and solution implementation.
• Familiarity with business integration requirements across technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.)
• Strong understanding of utility operations, asset management, and regulatory compliance.
• Excellent analytical and problem-solving skills, with the ability to think critically and propose effective solutions.
• Proficiency in using FSM software platforms; experience with OverIT's solutions is a plus.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders at all levels.
• Strong project management skills, with the ability to manage multiple priorities and meet deadlines.
• Ability to travel to client site (domestic and(or) international) as required and defined per project requirements.

• Consulting background with experience in client-facing roles and managing stakeholder relationships.
• Familiarity with GIS integration and mobile workforce management solutions.
• Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management.
• Professional certifications related to Business Analysis (e.g., CBAP) or Project Management (e.g., PMP).

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

We are proud to offer a comprehensive health and welfare benefit package that includes:
HEALTH & WELL-BEING

• Medical Insurance
• Dental Insurance
• Vision Insurance

PEACE OF MIND

• Disability Insurance (STD/LTD)
• Flexible Spending Account
• Health Savings Account
• Basic Life/AD&D
• 401(k) plan matching

WORK/LIFE BALANCE

• Paid Time Off
• Company Holidays
• Leave of Absence
• Flexible Work Schedules

ADDITIONAL PERKS

• Employee Referral Program
• Professional Development
• Charitable Contribution Match

Employee welfare and development is important to us, and we sponsor many activities outside of work to promote team building as well as sponsor formal training and certification.

Based in Walnut Creek, CA with offices nationwide, Celerity energy engineers perform a critical, leadership role as strategic liaisons between data, assets and the teams that make projects happen in the field.
See full details and meet our leadership team on our website: https://www.consultcelerity.com/

Celerity is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veterans’ status or other status protected by applicable law.
Pursuant to the Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Salary : $100,000 - $115,000