What are the responsibilities and job description for the Lead UX Researcher/Designer position at Celerity IT, LLC.?
About the Role
The Lead UX Designer / Researcher is a core member of Randstad Digital's Customer Experience team, responsible for both crafting user experiences and conducting research using a variety of qualitative and quantitative methods. The ideal candidate is a strategic thinker who seamlessly integrates research and design practices, championing both as core elements of the design process for cross-channel experience design. This role requires a self-starter who can lead client user experience initiatives from research through design to deliver meaningful, actionable insights and impactful solutions.
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
The Lead UX Designer / Researcher will collaborate with Experience Design practice leaders and otherRandstad Digital team members (including visual designers, content strategists, engineers, etc.) to create effective, efficient, and satisfying customer experiences and user interfaces.
About the Client
Our client is a global healthcare company that distributes pharmaceuticals and medical products and provides technology solutions to improve healthcare operations and patient care. This is a new role that will help inform, scale, and unite UX research and design efforts across the organization. Employees and stakeholders alike approach each project with heart, collaboration, and dedication, genuinely caring about placing the patient—and the users—at the center of every experience.
A Day in the Life : What You’ll Do
- Collaborate with cross-functional teams (design, product managers, business owners) to proactively identify, prioritize, plan, and execute high-impact research and design activities.
- Lead research initiatives that uncover actionable insights and evaluate design effectiveness.
- Translate research insights into wireframes, prototypes, and detailed user interface designs that improve usability and user satisfaction.
- Help clients determine the appropriate research and design strategy to answer critical questions and solve complex challenges.
- Identify research topics and questions by collaborating closely with clients and project stakeholders.
- Design research studies that focus on behavior and attitude, integrating these findings into the design process.
- Conduct qualitative and quantitative data analysis (e.g., usability testing, ethnography, tree tests) and apply findings directly to design iterations.
- Create user journey maps, service blueprints, and personas to inform and guide the design process.
- Produce wireframes, prototypes, and mockups using tools like Figma, Sketch, or Adobe XD.
- Facilitate design workshops, ideation sessions, and co-creation exercises with stakeholders and users.
- Advocate for a user-centered approach across the organization by balancing research-driven insights with innovative design solutions.
- Participate in thought leadership initiatives in both research and design within the company and industry.
Your Qualifications
It Would Be Great if You Also Had
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