What are the responsibilities and job description for the Senior Networking Technical Support Engineer position at Celestica?
Exciting Opportunity Awaits!
Join Celestica's Hardware Platform Solutions (HPS) and be part of our rapid business growth in a dynamic environment. As a key member of the Customer Experience (CX) organization, you will have the chance to troubleshoot and resolve a variety of technical issues specifically related to Customers' networking, including Switching and Network Security, as well as storages and servers software with a strong focus on SONiC issues.
As a hands-on Senior Technical Support Engineer, your success will stem from extensive experience in resolving technical issues, interacting with customers, and managing escalations for mission-critical operations. If you thrive under pressure and possess strong operational expertise to drive quick resolutions, this role is for you!
Your Role Includes :
- Engaging with customers to understand their network topology and providing expert guidance.
- Assisting the Sales Engineers and Business Development teams during pre-sales activities.
- Developing test cases using Python or Go to support internal quality assurance efforts.
- Writing Application Notes for customer reference while showcasing your technical writing skills.
Key Qualifications :
Physical Requirements :
Experience and Education :
Please note, this job description outlines the responsibilities and requirements of the position and is subject to change as necessary.
