What are the responsibilities and job description for the Medical Spa Receptionist position at Celine MedSpa Newport Beach?
Overview:
As the Receptionist & Coordinator at Celine Med Spa, you serve as the first point of contact for clients, ensuring a welcoming and professional experience. You manage appointments scheduling, client communication, and daily administrative tasks while supporting the overall operations at the spa. Your role is essential in maintain a smooth workflow and exceptional customer service.
Key Responsibilities
- Greet patients warmly and assist them with check-in and check-out processes.
- Provide detailed information about spa services, treatments, and promotions.
- Handle medical collections and ensure accurate billing processes.
- Answer phone calls, emails, and messages promptly using RingCentral.
- Handle client inquiries, concerns, and follow-ups professionally.
Scheduling & Coordination:
- Manage and coordinate appointments using Squarespace Acuity Scheduling.
- Organize returns and reschedules while maintaining an efficient booking system.
- Ensure accurate client records and update profiles as needed.
- Assist in optimizing the schedule to maximize provider efficiency.
Administrative & Operational Support:
- Process payments, handle invoices, and manage membership or package details.
- Assist with inventory management and order necessary supplies.
- Maintain a clean, organized, and welcoming area.
- Support management with operational tasks as needed.
Qualifications & Skills:
- Previous experience in a spa, medical office, or customer service role required (2 years).
- Strong organizational and multitasking abilities.
- Excellent communication skills, both verbal and written.
- Proficiency in scheduling software (Squarespace Acuity) and phone systems (RingCentral).
- Friendly, professional demeanor with a customer-first attitude.
- Ability to handle confidential client information with discretion.
Job Types: Full-time, Part-time
Pay: $20.35 - $21.00 per hour
Expected hours: No less than 48 per week
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Ability to Commute:
- Seal Beach, CA 90740 (Required)
Ability to Relocate:
- Seal Beach, CA 90740: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $21