What are the responsibilities and job description for the Operations & Performance Manager - Madison Avenue position at Celine?
POSITION
ELINE is a fast-growing French and Leather-Goods Couture House that belongs to LVMH group driven by a new holistic and creative project led by Hedi Slimane, its Artistic, Creative and Image Director.
CELINE’s ambition is to become one of the most iconic luxury brands worldwide.
To make this vision a reality we are looking for enthusiastic, agile and passionate personalities who are eager to evolve in a demanding environment.
Celine is looking for a Operations & Performance Manager to join its Madison Avenue Boutique in New York. This position Manager plays a key leadership role within the flagship location. They will act as the “right-hand” of the Store Director and will function as the leader of the store when the Store Director is not present.
The Operations and Performance Manager, will act as a business analyst, constantly monitoring the store sales performance to support the Store Director in driving the business, and a business facilitator, ensuring the highest level of operations efficiency
In partnership with Store Director, they will ensure the client experience comes first and that every process is built or executed with client service in mind. They guarantee the right omnichannel strategy deployment in store, accompanying the change management needed at store and staff level, They guarantee all processes implementation and compliance with legal, regulatory and internal requirements
PROFILE
KEYS FOR SUCCESS
- 10 years of retail experience with a concentration in retail operations, preferably within a luxury environment
- Able to successfully manage people and process, driving change within a dynamic environment
- Previous experience within an omnichannel environment
- Strong analytical skills
- Superior attention to detail
- Excellent verbal and written communication skills
- Proficient in all Microsoft office programs with particular strength in Excel
ADDITIONAL INFORMATION
OUR ENGAGEMENT
CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.
We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.
CELINE recruits and recognizes all types of talent and singularities.
