SELLING SUPERVISOR (Topanga)

Job Responsibilities

CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment.

CELINE is looking for a Selling Supervisor join its Topanga boutique in Canoga Park, CA!

YOUR WORK ENVIRONMENT

The Selling Supervisor is responsible for coaching associates towards achieving an elevated customer experience, category management and sales objectives, maintaining and achieving high operational and merchandizing standards, and assisting with the daily supervision of the team.

YOUR IMPACT

Sales:

• Meet sales goals set forth by the HQ.
• Manage and motivate sales team to provide the highest level of customer service in order to achieve maximum sales results.
• Manage the use of all client relationship resources (training tools, client books, etc.) to provide elevated service to all clients.
• Manage and motivate the level of floor supervision to achieve maximum sales results.
  
  

Customer Service:

• Assist sales associates with various customer service issue.
• Empower associates to make decisions in the best interest of providing good customer service by serving as a proactive mentor and problem solver.
  
  

Operations:

• Effective utilization of POS system and its inventory management functions.
• Opening and closing the store while adhering to Company policies and procedures and make sure that tenders balance. Troubleshoot as needed to resolve problem.
• Administer follow-up and Prêt-à-portererwork in an accurate and timely fashion.
• Meet inventory accuracy and shrink requirements.
• The Selling Supervisor should be proficient in the general software that is used by the company (Word, Excel, etc.), and request necessary training for self and select staff members.
• Perform other projects, as assigned.
  
  

Visuals:

• Partner with the Visual Manager to manage all aspects of the merchandising standards.
• Support the Regional Visual Manager in planning, scheduling and executing an innovative, compelling and well executed visual environment with the express purpose of enhancing the customer’s shopping experience.
• Review sales frequently, take aggressive action to correct deficiencies and maximize positive sales.
  
  

Human Resources:

• Develop and motivate staff through goal setting and regular morning meetings.
• Supervise the team and enforce company policies while adhering to proper procedure regarding disciplinary action in the absence of Store Management.
• Identify individual and team training needs in partnership with the store manager.
  
  

Profile

KEYS TO SUCCESS Education/Experience: 7 years of experience of sales preferably in a luxury retail setting. 1 years of supervisory experience preferred. Computer literate; learn and utilize various software packages. College degree or equivalent. Competencies: Action oriented; drive for results. Able to motivate others and build effective teams. Service orientation and customer focus. Social perceptiveness. Able to mediate and negotiate to resolve conflict. Problem-solver. Strong oral and written communication skills. Languages: Foreign Languages a plus

Additional Information

OUR ENGAGEMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.