CLIENT SUCCESS MANAGER

Location: Davenport, Iowa
Job Type: Permanent
Compensation: $60,000 - 75,000 per year

Are you a relationship-driven professional with a passion for delivering exceptional client experiences? One of our top clients in Eastern Iowa is looking for a Client Success Manager to join our team! This role is perfect for someone who thrives on fostering connections, ensuring client satisfaction, and driving business growth. If you're ready to make an impact, we want to hear from you!

As a Client Success Specialist, you will be the main point of contact for our clients, ensuring their needs are met and expectations exceeded. You'll collaborate with internal teams to ensure seamless project execution while identifying opportunities for growth. Your goal is to maintain high levels of customer satisfaction and retention while also promoting our full suite of products and services.

Responsibilities:

• Deliver top-tier customer service to both clients and internal teams.
• Act as a trusted advisor to new and existing clients, building long-term relationships.
• Handle new sales inquiries and referral requests, proactively identifying opportunities for business expansion.
• Drive client retention and account growth through strategic relationship management.
• Field inbound calls and inquiries, as well as execute outbound consultative sales calls.
• Oversee and manage sales contracts to ensure optimal client retention.
• Develop and maintain a sales pipeline using our CRM system.
• Prepare tailored proposals and present solutions that align with client needs.
• Collaborate with the marketing team to execute internal sales campaigns.
• Identify client needs, suggest best practices, and document key insights for ongoing improvement.
• Process orders and manage key business ventures.
• Conduct follow-ups with clients post-sale to guarantee satisfaction.
• Perform on-site assessments of client equipment and generate asset management plans.
• Produce sales and activity reports for the leadership team.
• Maintain confidentiality and uphold company policies and procedures.
• Exhibit strong organizational skills to manage daily tasks effectively.
• Foster a positive, respectful, and professional work environment.
• Attend regular meetings and contribute to the team's success.
• Adhere to company policies, including dress code and safety guidelines.
• Perform additional duties as assigned by management.

Qualifications:

• A customer-first mindset with excellent relationship-building skills.
• Proven experience in managing accounts and consistently achieving sales goals.
• Proficiency in CRM systems and Microsoft Office Suite, particularly Excel.
• A process-oriented approach with strong problem-solving abilities.
• At least two years of inside sales experience is preferred.

Skills:

• Proficiency in CRM software (e.g., Salesforce, HubSpot).
• Strong Microsoft Office Suite skills (especially Excel).
• Experience with data analysis and reporting.
• Knowledge of sales processes and account management.
• Ability to create and deliver client presentations.

Interpersonal & Communication Skills:

• Exceptional customer service and relationship-building skills.
• Strong verbal and written communication abilities.
• Ability to negotiate and problem-solve effectively.
• Active listening and empathy when handling client concerns.
• Ability to communicate technical or complex solutions in an easy-to-understand manner.

Sales & Business Development Skills:

• Strong consultative sales approach.
• Experience in upselling and cross-selling.
• Ability to manage a sales pipeline and meet/exceed targets.
• Skilled in conducting client needs assessments.

Organizational & Problem-Solving Skills:

• Strong time management and multitasking abilities.
• Ability to work independently and take initiative.
• Excellent problem-solving and critical-thinking skills.
• Attention to detail and ability to follow up diligently.

Adaptability & Teamwork:

• Ability to thrive in a fast-paced, ever-changing environment.
• Strong collaboration skills to work across departments.
• Willingness to continuously learn and adapt to new processes.

JOBID: 1079582
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.