Digital Content Specialist (Remote)

Location: Hollywood, Florida

Job Type: Contract

Compensation Range: $25 - 27 per hour

We’re seeking a Digital Content Specialist to design, develop, and manage digital support content for internal and external customers. You’ll collaborate with GTM Leads on implementation projects and create alerts, walk-throughs, and ads using tools like "Walk Me" to enhance user experience.

This position will be a remote contract position.

Responsibilities:

• Develop and design innovative content that helps to educate and support our internal and external customers on all digital release items and projects in a timely manner.
• Content to be created includes job aids, virtual Knowledge Base documentation, videos, walk-throughs, alerts, and others as identified by the Go To Market (GTM) team.
• Gather and analyze technical and product information from various sources (such as product demonstrations, SMEs, videos, walk-throughs, interviewing, emails, etc.) to create content for new or changing functionality.
• Manage content projects effectively to meet deadlines and quality standards in a fast-paced, ever-changing environment.
• Proactively escalate issues, roadblocks, and scope changes as they occur, and actively problem-solve in a positive manner.
• Work with subject matter experts (SMEs) and other internal groups to develop and maintain content that meets established quality metrics.
• Practice established content development and maintenance practices as set forth by the GTM Team.
• Create, format, edit, review, and proof content for technical and non-technical users.
• Maintain the library of content, cataloging it for internal and/or external use in both our Walk Me system and Knowledge Base.
• Stay up to date with the development of new ideas to draw the audience's attention.
  
  
  

Qualifications:

• Experience in content development and editing for a digital organization, with relevant examples to provide.
• Ability to communicate information effectively to customers, technical staff, managers, executives, sales, and marketing teams.
• Video Creation Skills for quick "How-To" videos.
• Experience with Walk Me and creating walk-throughs and alerts is a must.
• Information gathering: Understand information-gathering, analysis, design, verification, and management practices and apply them effectively.
• Synthesis/reorganization: Restructure information for a better approach to problems or tasks.
• Analytical: Critically evaluate information gathered from multiple sources, reconcile conflicts, and break down complex information into accessible concepts appropriate to the audience.
• Interviewing and questioning: Talk with individuals and groups about their needs and ask probing questions to gather pertinent content.
• Active listening: Use active listening techniques to gather information and delve deeper for more information.
• Active learning: Work with new information to grasp its implications and connections in an ever-changing environment.
  
  
  

JOBID: 1085191

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.