What are the responsibilities and job description for the Customer Support Specialist position at CellGate Access Control Systems?
Bilingual (Spanish/English) Customer Support Specialist
CellGate - Gold Key Support Team
Join our elite customer support team at CellGate, where you'll provide top-tier support for our access control solutions to homeowners, property managers, and dealers.
Essential Requirements:
- Fluent in Spanish and English (written and verbal)
- Strong customer service background
- Technical aptitude and willingness to learn
- Salesforce experience preferred
Key Responsibilities:
- Guide customers through product activation and implementation
- Manage customer data and cases in Salesforce
- Provide support and troubleshooting
- Maintain detailed customer accounts and documentation
Skills & Qualifications:
- Professional phone and email communication skills
- Strong problem-solving abilities
- Detail-oriented with excellent time management
- Basic software proficiency
- Ability to handle both customer support and on boarding of new client set-ups
CellGate offers innovative access control solutions, and we're looking for someone who can deliver exceptional customer experiences in both Spanish and English.
Join our team and help shape the future of property access control. Apply now!
