What are the responsibilities and job description for the IT Field Support Technician - Tech Support position at Cellular Retail Company?
Job Description
Job Description
Full Time Position : IT Field Support Technician - $25 to $32 / hr . DOE $59 / day per diem for food or other expenses you have (15K on top of base pay) Yearly Holiday Bonus (plus over time and benefits) = 67K - 75K with per diem Bonus OT
Location : Tampa or Fort Meyers - 30-50% remote - 50% travel regionally by vehicle (company provided) - 2 or 3 nights a week maximum.
PERKS :
- Company truck & tools provided.
- P Card for expenses; $59 / day per diem for food for 260 working days yr. = 15k on top of base pay
- Travel points / perks in your name for air travel, car rental & hotel stays
- Concierge team that books all flights, cars, hotels etc.. for travel, etc
- Phone reimbursement
- Guarantee 40-hour work weeks, overtime up to 12 hours a week without approval (time & half of pay rate) anything over 12 hours must be approved
- Holiday bonuses at end of year
- Annual merit increase based off performance / workload
- Free online classes / further education if requested
- Promotion within culture. ALL Management in this company has been promoted from within.
Required Education and Experience :
Preferred Education and Experience :
Description :
Summary / Objective : Works under general supervision of the IT Field Support Supervisor. Provides primary support of hardware and software solutions deployed in various retail locations.
Essential Functions :
1. Answers, evaluates, and prioritizes service requests received (but not limited to) companies ticketing system, telephone, email, and in- person.
2. Assist with identifying problems and providing potential resolutions.
3. Coordinates with end user on behalf of other departments. Analyze the customers’ needs and follow approved processes and documentation to meet expected service levels.
4. Tracks issues using company approved ticketing system. Maintains historical records and related problem documentation.
5. Work alongside PMO, Asset Management or any other departments to update and maintain hardware and software standards.
6. Brainstorms with team members and SMEs to resolve more complex problems. Escalate issues to Staff Technician that require further technical assistance in resolution.
7. Regularly communicates with team and leadership of potential trends, significant problems and individual market requests.
8. Maintains up to date knowledge of company software, hardware and approved documented procedures.
9. Schedules preventative maintenance on company owned vehicle.
10. Escalate and schedules vendor services as necessary.
11. Installation and troubleshooting of WAN / LAN, Cat 6e cabling.
12. Manage and track inventory stockroom(s) for designated territory according to team standards.
Competencies :
Physical Demands
Must be able to perform repetitious hand / eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift to 75 lbs. Must be able to drive. Must be comfortable working on a 6-15ft ladder when necessary.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Company :
Company Description
For nearly 30 years, we’ve built our reputation as the best in the industry by providing outstanding customer experiences. What started as a single location in Knoxville, TN has since grown to nearly 800 stores across 40 states with over 7,000 team members. Even as we’ve expanded, our core values have remained the same. We emphasize hard work, collaboration, and striving for mutual success at every corner of our company.
Company Description
For nearly 30 years, we’ve built our reputation as the best in the industry by providing outstanding customer experiences. What started as a single location in Knoxville, TN has since grown to nearly 800 stores across 40 states with over 7,000 team members. Even as we’ve expanded, our core values have remained the same. We emphasize hard work, collaboration, and striving for mutual success at every corner of our company.
Salary : $25 - $32