What are the responsibilities and job description for the Customer Care Specialist position at Cellular Sales?
Job Overview
Join us as a Customer Care Specialist at Cellular Sales, where we foster a collaborative atmosphere that believes in growth and achieving success together. Our company champions a career-driven environment, offering excellent benefits and a culture embracing diversity and inclusion. If you possess a strong desire to succeed and a positive attitude, we want you to take charge of your career with us!
As Verizon's leading retail partner, we're proud of our history and commitment to delivering exceptional customer experiences across nearly 800 locations nationwide. With over 30 years of dedication, we're expanding and seeking motivated individuals to be part of our successful team of over 7,000 professionals.
Position Summary
In this role, you will provide essential support to our sales team. Ideal candidates should have a creative, analytical mindset and be driven to enhance existing processes. Your ability to accept constructive feedback will help you improve both professionally and personally.
Key Responsibilities
- Follow up on leads that are distributed.
- Generate store traffic and support market success.
- Respond to customer inquiries through phone and text communication.
- Assist the sales team by generating valuable sales leads.
- Utilize communication scripts for various topics.
- Conduct research to acquire necessary information from available resources.
- Provide accurate information about products and services to customers.
- Maintain a receptive mindset towards feedback and utilize it for personal growth.
Qualifications
Skills and Competencies :
Work Environment
This position operates in a professional office setting, utilizing standard office equipment such as computers and phones.
Physical Requirements
This is predominantly a sedentary role; candidates must be capable of sitting for extended periods, with some filing duties involved.
Position Type
This is a full-time opportunity, with no travel required.
Education and Experience
Preferred Qualifications :
Personal Attributes :
Compensation
We offer competitive compensation that ranks among the best in the wireless industry.
