What are the responsibilities and job description for the Customer Care Specialist position at Cellular Sales?
Job Overview
The Customer Care Specialist will play a crucial role in supporting our sales team by conducting research, preparing detailed reports, and managing information requests. You will assist various departments to ensure smooth work processes and effectively communicate with Sales Consultants, customers, and management. Adaptability to changing priorities and needs is essential.
About Us
At Cellular Sales, we prioritize our team members above all. We embrace a family-like culture and offer a competitive compensation package, clear career paths, and an outstanding training and development program. We are committed to fostering an environment in which our employees can thrive, ensuring that they can, in turn, provide exceptional service to customers. As a recognized leader in mobile technology consulting, we are dedicated to continuous improvement and innovation. We want to hire individuals who are passionate about making a meaningful impact within our organization.
In this role, you will :
- Manage customer calls to resolve issues and document processes efficiently.
- Address and escalate Sales Representatives' concerns appropriately.
- Maintain and provide necessary documentation within online reporting systems.
- Utilize internal databases to research customer accounts and histories.
- Assist customers over the phone by providing product information, handling cancellations, and addressing complaints.
- Document customer interactions, inquiries, and resolutions accurately.
- Conduct follow-ups to ensure customer issues are resolved satisfactorily.
- Determine service credits and charges and manage billing procedures.
- Refer complex grievances to relevant departments for further action.
- Review claims and inform customers of investigation results or necessary adjustments.
What we are looking for :
Required Education and Experience
Preferred Education and Experience
Additional Qualifications
Knowledge :
Skills :
Abilities :
AAP / EEO Statement
We are committed to providing reasonable accommodations to individuals with disabilities to perform essential functions.
Classification, Compensation & Benefits
This position is classified as Non-Exempt. Compensation will be based on skills and experience, with an hourly rate ranging from $20 to $25, plus commission. Cellular Sales offers a comprehensive benefits package including medical, dental, vision, 401(k), sick leave, short and long-term disability, flexible spending accounts, paid holidays, and life insurance.
Other Duties
Please note that this job description is not exhaustive and may be adjusted as necessary to accommodate the needs of the organization.
Salary : $20 - $25
