What are the responsibilities and job description for the Customer Service Representative position at Cellular Sales?
Join Our Growing Team as a Customer Service Representative!
If you are eager to grow your career in a dynamic and supportive environment, look no further. We pride ourselves on offering a rewarding career with a family-like atmosphere. You provide the ambition and upbeat attitude, and we offer extensive benefits, development opportunities, and a commitment to diversity and inclusion. Are you ready to take charge of your career and represent a top-tier company?
As Verizon's premier retail partner, with numerous accolades as Agent of the Year, we have built a 30-year reputation for delivering exceptional customer experiences at nearly 800 locations across 40 states. We are continually expanding and are on the lookout for motivated, positive individuals to join our team of over 7,000 professionals.
Job Overview
As a Customer Service Representative, you will play a critical role in supporting our sales force. We seek creative and analytical thinkers who are open to feedback and dedicated to improving processes for greater efficiency and productivity.
Key Responsibilities
- Follow up on leads to maximize opportunities.
- Enhance store traffic and contribute to overall market success.
- Manage customer inquiries via phone and text efficiently.
- Generate valuable sales leads to support the sales team.
- Adhere to communication scripts for various topics.
- Research information using available resources to assist customers.
- Provide customers with accurate product and service information.
- Embrace constructive feedback for personal and professional growth.
Skills and Competencies
Work Environment
This position is based in a professional office setting, utilizing standard office equipment such as computers and phones.
Physical Requirements
Must be able to sit for extended periods and perform light filing tasks.
Position Type
This is a full-time role.
Travel
No travel is required for this position.
Qualifications
What We Value
Compensation
We offer competitive compensation, the best in the wireless industry.
