What are the responsibilities and job description for the Customer Support Specialist position at Cellular Sales?
Join Our Growing Team!
Are you ready to transform your job into a fulfilling career in a dynamic and supportive environment? If you possess a genuine desire to succeed and an outstanding attitude, we invite you to consider a rewarding opportunity with us. We are dedicated to providing an inclusive culture and valuable benefits for our employees.
As Verizon's premier retail partner, we have built a strong reputation over the past 30 years, with nearly 800 stores across 40 states and a team of over 7,000 individuals. We're expanding, and we need motivated, positive individuals like you to join our ranks!
Role Overview
The Customer Support Specialist plays a crucial role in assisting our sales teams by conducting research, preparing reports, and addressing information requests. You will work collaboratively with various areas of the organization, including Sales Representatives, customers, and management, while being flexible to adapt to shifting priorities.
About Us
At Cellular Sales, we prioritize our team members as our most valuable customers. We cultivate a family-like atmosphere, offering competitive compensation, clear career progression, and exceptional training programs. Our recognition as a leader in mobile technology consulting reflects our commitment to collaboration, innovation, and setting the standard for excellence. We seek individuals eager to contribute to a mission that will leave a lasting impact.
Your Responsibilities
- Handle customer calls and inquiries, resolving issues or escalating as necessary.
- Address and escalate complaints from Sales Representatives as needed.
- Maintain and update documentation within reporting systems.
- Utilize internal systems to research customer accounts and histories.
- Provide information to customers regarding products and services over the phone, including account cancellations.
- Document customer interactions accurately and follow up to ensure resolution.
- Process payments and determine appropriate credits for services rendered.
- Refer unresolved issues to appropriate departments for further investigation.
- Occasionally review insurance policy terms to determine coverage of losses.
- Contact customers to update them on inquiries or investigation results.
What We Are Looking For
Education and Experience Required :
Preferred Skills :
Additional Qualifications :
Knowledge
Skills
Abilities
Our Commitment
We believe in creating an inclusive workplace. Reasonable accommodations will be made for individuals with disabilities to ensure they can perform essential job functions.
Compensation & Benefits
This is a Non-Exempt position. Your salary will reflect your skills and experience, and benefits include medical, dental, vision, 401(k), paid holidays, sick leave, and life insurance.
Please note that this job description is not exhaustive and may change as needed.
