What are the responsibilities and job description for the Customer Support Specialist position at Cellular Sales?
Join the Growing Team at Cellular Sales!
If you're ready to turn a job into a rewarding career, Cellular Sales offers an exciting and fast-paced environment. We pride ourselves on fostering a family atmosphere where values like diversity, inclusion, and growth are celebrated. If you have a strong desire to succeed and a positive attitude, this might be the perfect opportunity for you!
As a premier retail partner for Verizon, we have been recognized with multiple Agent of the Year awards and operate nearly 800 stores across 40 states. Our 30-year legacy is built on providing exceptional customer experiences every day.
Position Overview :
The Customer Support Specialist will provide essential support to our sales team. We are looking for creative and analytical individuals who can enhance our existing processes and improve productivity through learning and growth. Accepting feedback and adapting will be key to your success in this role.
Key Responsibilities :
- Follow up on leads distributed to the sales team.
- Drive traffic to stores and contribute to market performance.
- Respond to customer inquiries via phone and text.
- Generate sales leads to support the sales force.
- Utilize communication scripts for various topics effectively.
- Conduct research to gather necessary information.
- Provide detailed information about products and services.
- Embrace feedback for personal and team development.
Required Skills :
Work Environment :
This role is based in a professional office environment with standard office equipment such as computers and phones.
Physical Requirements :
The job is primarily sedentary, with occasional filing tasks requiring the ability to lift items and reach cabinets.
Hours and Compensation :
This is a full-time position, and we offer some of the highest compensation within the wireless industry.
Education and Experience :
Join Us :
Bring your positive attitude, effective communication skills, and desire to grow in the tech industry. We look forward to welcoming motivated individuals to our team!
