What are the responsibilities and job description for the Phone Repair Technician position at Cellular Sales?
Cellular Sales
Phone Repair Tech
ClassificationNon-Exempt
Reports to
Regional Director
JOB DESCRIPTION
Summary/ObjectiveThe Phone Repair Tech provides service, oversees inventory, markets available services, manages repair tickets, and handles customer service issues.
Essential Functions
- Manage, track, and order parts inventory
- Tag and label incoming POs—setting cost and MSRP
- Manage tools and supplies needed for repairs
- Troubleshoot/diagnose/repair phones, tablets & other small wireless electronics
- Marketing/advertising the repair center to acquire business
- Manage repair tickets to ensure repairs are done in a timely manner
- Ensure quality customer service experience
- Customer communications
- Setup and organization of the repair center for efficiency
- Design the repair center in a manner that is efficient for each technician to work and a comfortable atmosphere for the customer
Competencies
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Work EnvironmentThis job is in a store/retail environment.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel1 – 10%
Required Education and Experience
Preferred Education and Experience
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)Organizational, Troubleshooting and problem solving skills. Ability to promote and maintain a team environment.
AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
