SENIOR ASSOCIATION MANAGER

Knowledge and Skills

• At least 6-10 years of experience in association management position
• Degree in association management, business communications or marketing
• Strong organizational, verbal and communication skills
• Conceptual thinker and problem solver
• Experience in meeting registration, associations management or customer relationship management software systems
• Experience using Microsoft 365

Responsibilities

1. Association Management - Manage business aspects of assigned association clients, serving as their manager for board governance, membership, and committees; fulfilling the goals and tactics defined in the annual plan.

• Manage annual association planning and budgeting in conjunction with the boards of directors
• Manage new board member onboarding programs
• Understand marketplace and trends to keep the association relevant to current and potential members
• Manage committees in achieving annual goals
• Track year to date monthly budgeting and communicate with boards

2. Membership Relations - Develop relationships with boards and members to be a resource for the organization and represent the mission in the marketplace.

• Establish rapport and build trust with Boards through regular meetings and communications
• Onboard and communicate with new members
• Assist with new member application programs
• Supervise membership requests
• Assist with dues collection as necessary

3. Event Management - Manage the details of event planning to create meaningful conferences or meetings for the membership.

• Manage logistics for meetings, including registration, speakers, badges and meeting materials
• Supervise meeting site selection, hotel contracting, food & beverage and AV services
• Maintain association meeting RFPs for contracting purposes
• Manage selection of association giveaways
• Prepare and organize materials for meeting brochures, PowerPoint presentations and conference materials
• Manage program approval process for continuing education programming
• Supervise distribution of member CE instructions and certificates

4. Membership Communications - Create programs to communicate with members to generate positive relationships and secure retention.

• Manage member communication including newsletters, e-blasts
• Oversee website content to ensure postings are relevant and timely
• Create networking engagement between members to provide value

5. Association Staff Management – Create collaborative environment amongst staff within associations and with greater Celtic staff to provide high quality service to association clients

• Manage resource allocation in conjunction with director
• Manage intern program – revise job description
• Contribute to overall departmental optimization and growth

6. Contributes to the effective functioning of the department and the agency.

• Displays professional work standards and attitude
• Represents the company in a positive, professional manner during client interaction.
• Meet expectations of department profitability
• Follows company policies
• Cooperation

Salary : $65,000 - $70,000