Aquatics Supervisor

JOB SUMMARY:

The Aquatic Manager reports to the Aquatics Supervisor or Vice President of Operations and is responsible for ensuring the smooth functioning, safety, and quality of service at the assigned property. This role involves supervising the operations of the pools, including planning, coordinating, scheduling, supporting, and evaluating various programs related to the aquatics area within the facility. The Supervisor is expected to work an average of 20-25 hours per week and will include weekends and holidays. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

The Aquatics Supervisor is responsible for overseeing the smooth operation of pool facilities under the general supervision of the Area Manager. This includes enforcing policies and procedures, managing and training personnel, and overseeing all swimming pool operations such as first aid, rotations, staff scheduling, public relations, janitorial duties, and limited pool maintenance, including cleaning. Excellent organizational, communication, and public relations skills are necessary for this position. The Supervisor is a supervisory role that requires working weekdays, weekends, and holidays. They, along with their leadership team, are responsible for fostering a positive, engaging, and supportive work environment for all employees, clients, and users of the aquatic facility. This position will be directly responsible for the Assistant Aquatic Manager/Supervisors, Head Guard/Swim Lesson Supervisor, Lifeguards/Swim Instructors, and other CELTS staff such as Pool operations, cashiers, aides, etc. The Aquatic Supervisor is the day-to-day contact for all official CELTS programs, services, rentals, etc., within the facility. This includes proficiency within all CELTS internal operating systems to achieve computerized rentals, registrations, cash register systems, etc.

CELTS Goal: To instill a lifelong relationship with the water by providing high-quality, developmentally sound aquatic programs and services in a fun and safe environment, emphasizing outstanding customer service. 

OPERATIONS RESPONSIBILITIES:

• Ensure constant and consistent high-quality pool operations. This includes but is not limited to chemical checks, equipment reviews, safety checks, product monitoring/ordering, etc

• Ensure any mechanical needs are observed, reported, and resolved in a timely and documented manner.

• Ensure all aquatic operations are maintained within all national, local, and CELTS required ranges.

• Maintain all chemical tracking properly and as ensure proper storage of all chemicals

• Ensure all financial components are managed fully including in CELTS proprietary systems, etc. 

• Maintain active communication with all company systems (Google Workspace, Paycor, Rescue Ready Audits,  Rockstar, etc)

• Ensure all programs, classes, and services are represented accurately and within all locations required (program guides, flyers, website, in print, social media, etc.). 

• Ensure hourly employees work no more than 40 hours per week

• Ensure all employee hours, days, & time worked are properly recorded in the Time Tracker System

• Have all timecard approvals completed by 10 AM on Monday each week.

SAFETY AND SERVICE RESPONSIBILITIES:

• Ensure the company's mission to "Prevent Death By stopping accidental drowning" by prioritizing safety at all times. This applies not only to the Aquatic Manager but to the entire team.

• Provide continuous support for safety training and evaluation, including regular in-service training, safety audits and reports, and reviewing emergency action plans.

• Ensure that all safety equipment, signage, rescue, and first aid items are fully stocked, in good working condition, and meet the safety expectations of the staff and customers.

• Create and implement a safety training program that includes routine in-services, safety reviews, and other relevant materials for all CELTS team members, tracked and documented on a daily, weekly, monthly, and quarterly basis.

• Maintain active and collaborative communication with each facility client, focusing on engagement and goal-oriented partnerships.

• Ensuring facility is secure at closing by checking all doors and gates before exiting the facility

TEAM RESPONSIBILITIES:

• Ensure all CELTS employees are fully aware, educated, and trained to achieve their primary objective of safety and service and setting a positive example for the rest of the staff to follow

• Ensure all staff have a clear understanding of the scheduling process (time tracker, subs, shift coverage, etc) and that the aquatic facility is staffed as appropriate every day.

• Create and maintain a positive and engaging staff work environment. This includes but is not limited to a clean and inspiring staff “Office” communication pathways, active feedback, and open dialogue with staff members while enforcing staff policies and rules. 

• Ensure that the team organizational structure is clear for each staff member, their reporting structure, and their individual and that the team responsibilities are aligned. 

• Ensuring that the front-line staff is well-versed and coached with the ability to promote upcoming events.

QUALIFICATIONS:

Considerable knowledge in planning, organizing, and implementing aquatics programs.

• Working knowledge of swimming pool filters, mechanical systems, and the use of chemicals for swimming pool and water chemistry.

• Ability to work with the public and possess excellent public relations skills.

• Ability to communicate both verbally and in writing; ability to create effective working relationships with employees and the public. 

• Ability to effectively lead, supervise, and train employees and evaluate assigned personnel.

• Ability to read, write, speak, and understand the Spanish language (preferred)

• Proven ability of excellent judgment and decision-making skills

• Demonstrated proficiency in swimming

EDUCATION & EXPERIENCE:

• A high school diploma or GED

• 500 hours of Lifeguarding experience, including 

  • 100 hours of supervisory aquatics experience or 

  • one or more advanced-level aquatics instructor certifications.

CERTIFICATIONS, LICENSES & REGISTRATIONS:

• Possess or obtain within 30 days of Hire/Promotion and maintain after that a current

  • Pool Operator’s Permit (CPO/AFO)

  • Lifeguard W/CPR/AED Professional Rescuer and First 

All of the above are preferred or requirements of employment and are expected to be maintained and current at all times. CELTS may reimburse at company discretion.

• CELTS Pool Management  Site Supervisor Certification (To be completed in the first 30 days)

  • CELTS Aquatic Management Series (4 Courses)

  • CELTS Leadership Academy

  • CELTS Bloodborne Pathogens for Lifeguard Supervisors

  • CELTS Employment Law Series (4 Courses) 

KNOWLEDGE SKILLS & ABILITIES:

• Considerable knowledge in planning, organizing, and implementing aquatics programs

• Working knowledge of swimming pool filters, mechanical systems, and the use of chemicals for swimming pool and water chemistry

• Ability to work with the public and possess excellent public relations skills 

• Ability to communicate both verbally and in writing to create effective work relationships with employees and public

PHYSICAL ENVIRONMENT:

While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear. The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl.

The employee must occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. While performing the duties of this job, the employee occasionally works near moving mechanical parts, pool mechanical systems. The employee constantly is exposed to wet and dry conditions, fumes, toxic or caustic chemicals. 

The noise level in the work environment is usually loud when in the facility.

SALARY: Starting at $16.95 per hour and up to $21.00 per hour depending on experience and certifications.

CONDITION OF EMPLOYMENT:

The successful candidate must submit to and pass post-offer, pre-employment vision screening, drug testing, and background check.

Your employment with CELTS is a voluntary one and is subject to termination by you or CELTS Aquatics Group at will, with or without cause, and with or without notice, at any time. Nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of CELTS Aquatics Group employees. This policy of employment-at-will may not be modified by any officer or employee and shall not be modified in any publication or document. The only exception to this policy is a written employment agreement approved at the discretion of the President.