What are the responsibilities and job description for the Interactive Teller position at CEN?
GENERAL DESCRIPTION OF POSITION
The Interactive Teller will be responsible for providing a positive customer experience, through accurate, professional and exceptional service. The primary function will be conducting banking transactions through the use of video and telecommunication equipment, specifically Interactive Teller Machines. The employee should have knowledge of all retail products and service while having a focus on customer satisfaction and retention.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Verifies receipt and payouts on cash transactions, handles negotiable items, loan payments, deposits, withdrawals and transfers. This duty is performed daily.
2. Sets up, closes and balances teller station via interactive teller machine (ITM). This includes running and submitting system reports. This duty is performed daily.
3. Assists customers with inquires via the video function of the ITM. This duty is performed daily.
4. Cross sells bank products and services. This duty is performed daily.
5. Follows limits established for protection of customer accounts and bank safety and soundness. This duty is performed daily.
6. Adheres to bank policies and procedures. This duty is performed daily.
7. Scans bank documents. This duty is performed as needed.
8. Exercises sound judgement when applying holds and making check cashing decisions. This duty is performed daily.
9. Assists other interactive tellers with decision making within their authority limits. This duty is performed daily.
10. Adheres to work schedule. Must be flexible in availability for work schedule. This duty is performed daily.
11. Maintains positive, friendly and professional attitude and appearance. This duty is performed daily.
12. The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily.
13. Completes required BSA/AML training and other compliance training as assigned.
14. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 19 to 23 months related experience and/or training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.
CRITICAL THINKING SKILLS
Ability to use common sense understanding in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few known variables in situations of a routine nature.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
SOFTWARE SKILLS REQUIRED
Basic: 10-Key, Spreadsheet, Word Processing/Typing
WORKING CONDITIONS
Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking; and occasional pushing, carrying, or lifting.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl; an. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
Preferred experience:
6 months call center experience
Required proficiencies:
Must be an effective communicator.
Must be willing to perform teller duties while on camera.
