EPMO Program Manager

Description

Central Coast Salary Range:  $128,976 - $193,464 Annually

Hybrid Schedule: minimum of 4 days per year in-office attendance, Santa Barbara Office Location.

Job Summary

The Program Manager is responsible for the coordinated management of multiple related projects, and in many cases, ongoing operations which are directed toward a common objective. Works with EPMO Project Managers to monitor cost, schedule, and technical performance of component projects and operations, while working to ensure the ultimate success of the program. Generally responsible for determining and coordinating the sharing of resources among their constituent projects to the overall benefit of the program. At times, may be responsible for stakeholder management particularly stakeholders external to the organization.

Duties & Responsibilities

• Manage program change in accordance with the change management plan to control scope, quality, schedule, cost, and contracts.
• Address program issues by identifying and selecting a course of action by considering the program constraints and objectives to enable continued program progress.
• Motivate the team using appropriate tools and techniques to increase commitment to the program objectives.
• Execute program plans (quality, risk, communication, staffing, etc.) by using the tools identified in the planning phase and by auditing the results of their use to align the program outcomes with stakeholder expectations and standards.
• Develop a high-level milestone plan using goals and objectives of the program, applicable historical information, and other available resources to align program with expectations of sponsors and stakeholders.
• Establish alliances with other departments and organizations by recognizing dependencies to assess potential partnership and commitment to the program.
• Capture program status and data by ensuring the population of the program management information system to maintain accurate and current program information for the use of stakeholders.
• Obtain senior management approval for the program by presenting the program charter with its high-level costs and benefits for the organization to receive authorization to proceed to the next phases.
• Manage cross-functional and single-departmental projects from inception to implementation.                                          
• Works openly and collaboratively with EPMO staff at all phases of the project lifecycle
• Effectively models, implements, and communicates project management methodologies, ensuring accuracy, consistency and thoroughness in all phases of the project lifecycle
• Interfaces, effectively, with project sponsors to reach a mutually acceptable agreement on project goals, objective, scope, deliverables, timeframes, resources and outcomes
• Manages relationship with project sponsors and team members through meetings and status updates to ensure project deliverables are completed on time
• Provides status updates to project governance to ensure mutual understanding and expectations regarding project deliverables in accordance with scope, time, and cost
• Drafts and maintains project documentation including business case, charter, WBS, project requirements, project plan, status reports, and meeting agendas and minutes using EPMO-defined templates as required
• Identify and manage project deliverables, project dependencies, and critical path with milestones using appropriate tools
• Proactively identify, manage, and control changes in project scope, and manage project issues, risk, and develop contingency plans
• Perform post-implementation project review activities, documenting lessons-learned and opportunities for improvement
• Report post-implementation outcomes to leadership, project stakeholders, and Enterprise Project Management Office
• Collaborate and support the efforts of the Enterprise Project Management Office, including development and implementation of new project management tools and templates for more effective project management activities, assisting and educating department project leads in project management activities, including the use of project templates
• Other duties as assigned

Mobilize others to create extraordinary results, and unite people to turn challenges into successes by embracing ‘The Five Practices of Exemplary Leadership’ of The Leadership Challenge:

1. Model the Way:

• Clarify values by finding your voice and affirming shared values
• Set the example by aligning actions with shared values

2. Inspire a Shared Vision

• Envision the future by imagining exciting and ennobling possibilities
• Enlist others in a common vision by appealing to shared aspirations

3. Challenge the Process

• Search for opportunities by seizing the initiative and by looking outward for innovative ways to improve
• Experiment and take risks by consistently generating small wins and learning from experience

4. Enable Others to Act

• Foster collaboration by building trust and facilitating relationships
• Strengthen others by increasing self-determination and developing competence

5. Encourage the Heart

• Recognize contributions by showing appreciation for individual excellence
• Celebrate the values and victories by creating a spirit of community

Qualifications

Knowledge/Skills/Abilities

Required:

• Communicates information and ideas in speaking so others will understand.
• Develops and maintains constructive and cooperative working relationships with others.
• Provides information to others both internal and external to the organization; represents the organization to customers, the public, government, and other external sources.
• Demonstrates high ethics and values
• Inspires loyalty and trust, handles oneself ethically following core values and beliefs.
• Recognizes contributions
• Praises people for a job well done.
• Supports team building
• Builds mutual trust and encourages respect and cooperation among team members.
• Experience managing multifaceted projects to include both long and short term projects with varying team sizes
• Strong interpersonal skills to include team building and facilitate meetings and/or projects using problem solving and persuasion skills
• Ability to motivate and lead various participants at all levels of the organization
• Working knowledge of project management methodologies and tools
• Self-motivated, ability to exercise independent judgment
• Ability to work cooperatively and effectively with others to set goals, to resolve problems, and to make decisions that enhance organizational effectiveness
• Strong organization and time management skills with proven ability to manage and participate on several projects concurrently
• Ability to demonstrate analytical skills to identify, offer solutions, and mitigate risk
• Ability to effectively manage change
• Decision-making problem solving, critical thinking, and listening skills
• Ability to exercise independent thinking
• Experience utilizing Microsoft Office software applications as well as project planning software
• Excellent written and communication skills
• Demonstrates knowledge of and experience with software-development life cycle

Preferred:

• Extensive knowledge of core operation functions of a managed care organization

Education & Experience

• Bachelor's degree (4-year or equivalent) in business, healthcare, or technology related field; or an equivalent combination of education and relevant experience may be qualifying Ten plus (10 ) years of related experience in managing projects/programs
• Project Management Professional (PMP®) required
• Program Management Professional (PgMP®) preferred
• Experience in healthcare, specifically managed care preferred

Salary : $128,976 - $193,464