Sales Manager

Description

Central Coast Salary Range:  $117,904 - $176,857

Job Summary

The Sales Manager is responsible for overseeing the operation of the Medicare Inside and Field Sales Department to support the launch, growth, and retention of CenCal Health's D-SNP Duals Plan. This role involves leading the development and establishment of a sales department, managing a telesales team and a fully remote field sales team to achieve or exceed sales goals.

Reporting directly to the Director of Communications and Marketing, the Sales Manager ensures the successful achievement of sales, compliance, and quality metrics for the department. Key responsibilities include providing leadership and guidance to the sales team through licensing, coaching, and professional development, as well as establishing and enforcing CRM processes and rules to support efficient operations. Additionally, the Sales Manager is responsible for maintaining compliance with ethical standards and regulations, representing the organization’s product offerings with integrity, and clearly communicating the benefits of the D-SNP Duals Plan to potential members to drive enrollment and retention.

Duties & Responsibilities

• Establish and lead the Sales department, including staffing, CRM implementation, progressive sales-based compensation, auditing for regulatory and Company-values compliance, and developing training and administrative requirements.
• Provide leadership to a diverse team (sales agents, administrative support) by setting clear performance expectations, coaching, and offering continuous development opportunities to enhance sales capabilities and drive performance.
• Manage staff performance through regular feedback, coaching on key performance indicators (KPIs), and motivating employees to achieve their goals in alignment with company objectives. Foster a positive and cohesive team environment.
• Effectively use all channels of communication to inform and motivate staff through one-on-ones, staff meetings, and written communications.
• Oversee the recruitment, hiring, and training of qualified staff, ensuring new hires are well-equipped to meet performance expectations and are integrated into the team effectively.
• Assign priorities and make decisions that are consistent with the company’s Mission and strategic plan & goals.
• Implement and lead sales strategies to achieve or exceed sales goals, identify market opportunities, and contribute to marketing campaigns.
• Organizes and leads staff’s efforts to ensure both compliance with CMS standards and company policy.
• Serve as liaison with Compliance to ensure adherence to all regulations, policies, and procedures while championing Continuous Improvement.
• Investigate trends, surface issues, identify root problem and collaboratively work with specific team / individuals to resolve issues.
• Maintain up-to-date knowledge on industry trends, competitors, Medicare regulations, and relevant legislation to inform strategy and decision-making.
• Proactively share thoughts/concerns/issues with regards to the design and/or marketing of the company’s product portfolio. Solicits this input from staff as well.
• Perform other related duties as required to support the achievement of company and departmental goals.

Qualifications

Knowledge/Skills/Abilities

• Knowledge of CMS regulations and standards.
• Understanding of CenCal’s vision and mission with the ability to apply methods and plans to achieve Inside Sales strategy.
• Strong relationship-building skills and the ability to collaborate effectively across teams to further organizational goals, demonstrating consideration for the needs of others.
• Proficient organizational and time management skills.
• Good knowledge of Microsoft Office applications (Word, Excel, PowerPoint & Outlook).
• Possess business acumen and leadership skills, including the ability to align team efforts with business goals and drive results through coaching and leveraging individual strengths.
• Goal-oriented and motivated by achieving results in a sales-driven environment.
• Ability to motivate staff by assessing internal drivers and creating an environment that fosters their best performance.
• Excellent communication skills, including high-level verbal and written abilities, with an emphasis on effective information dissemination and active listening.

Education & Experience

• 3 years of Inside and Fields Sales management with a proven track record for results with high-touch prospects.
• Must have an active California Health & Life Insurance Producer’s License with the DOI, as well as have demonstrated ability to pass AHIP certification.
• D-SNP and/or MAPD sales experience.
• Leadership experience in a sales, production, or call center environment
• Health insurance industry experience
• Experience with Customer Relationship Management (CRM) software required.
• Experience with EvolveNXT CRM software highly preferred.

Salary : $117,904 - $176,857