Patient Experience Coordinator

Job Description

Job Description

Description :

Position Overview : The Patient Experience Coordinator (PEC) is the initial point of contact for our clients (patients) and their primary role is to ensure our patients have an exceptional 5-star experience. The PEC assists clients (patients) by providing clinical and business office support in the clinics of Performance Health providers, such as, Physicians, Performance Health Coaches (PHCs), Client Experience Coordinators and extended team, as needed. This position is administrative in nature, with some emphasis in helping to facilitate the sales process / support our Program Consultants, as well as establishing / maintaining vendor contracts and support of building management and maintenance needs. As such, the PEC is responsible for tracking and scheduling consultations for follow up appointments, meeting with Center physicians, PHCs and Clients (patients), answering phones, emails / texts, ordering patient lunches and assisting in the closing-out of consultations to deliver a seamless client experience. The PEC supports Center Key Performance Indicators (KPIs) as it relates to the business and sales / retail components, processes patient requests and maintains / updates files with Electronic Medical Record (EMR).

Essential Job Functions :

Clinical Responsibilities :

• Maintain patient information in compliance with HIPAA regulations and state and federal statutes regarding the retention and storage of Protected Health Information (PHI)
• Complete program close / conversion process and any changes as needed per the center physician
• Receive and process all orders from patients. i.e., Prescription and / or over the counter (OTCs) / (Nutraceuticals)
• Maintains calendar appointments in accordance with the center team
• Office maintenance and coordination to include arranging office repairs and compliance with vendors, managing pick-ups / deliveries, ordering and refilling office supplies (i.e. patient snacks, restroom supplies, etc.) and ensuring the office is presentable to all patients at all times. This may entail emptying trash and light housekeeping duties throughout the office
• Track consultations and take appropriate action when there is no response
• Perform admin tasks such as scanning, filing, data entry, and answering phones
• Schedule lab reviews and patient follow-ups virtually and / or in-person
• Work with physicians & PHC to process program closes
• Educates patients by providing medication and diet information and instructions, answering questions in conjunction with physician and PHC
• Completes records by recording patient examination, treatment, and test results
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Enhances Performance Health Center reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
• Handling medications such as counting, recording the number of doses given to patients or doctors and explaining how to take medications

Sales / Retail Responsibilities :

Requirements :

Knowledge, Skills and Abilities :

Minimum Qualifications :

The content of this job description does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.

Best life Holdings Inc. dba Cenegenics reserves the right to make changes to the job description whenever necessary.

Selected candidates must submit to and pass a pre-employment screening as part of the pre-employment process.

Cenegenics is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law .