What are the responsibilities and job description for the Sales Support Specialist (Hybrid) position at Cenegenics?
Job Description
Job Description
Description : Position Overview
The Sales Support Specialist is responsible for supporting the sales cycle. The position includes answering inbound and outbound calls, creating and maintaining lead records, qualifying and connecting / scheduling prospects to Program Consultants for a consultation. Must be available on scheduled days and times. Bilingual Spanish strongly preferred.
Essential Job Functions :
- Conducts high-volume of incoming calls and outbound calls through automatic dialer.
- Perform detailed documentation maintenance for cross-functional teams.
- Provides information to prospective clients and physicians.
- Schedules appointments, meetings, conferences, and maintains calendars.
- Ensures quality customer service during communications with various callers.
- Performs research using the internet and other available resources to locate and compile information.
- Uses various software applications, specifically Microsoft Office, to assemble and / or format data and reports.
- Provides assistance with special projects as requested by his / her manager / director.
- Assists with special events planning.
- Participates in call critiques which include providing feedback for coworkers and receiving feedback from co-workers, instructors and managers.
- Relies on protocol, established procedures and prior experience to make decisions based on the company’s best interest and to the benefit of Cenegenics partners, affiliates and clients.
- Other duties as assigned.
- Regular and reliable attendance is an essential function of the job.
Requirements :
Knowledge, Skills and Abilities :
Requirements :
