What are the responsibilities and job description for the IT Systems Administrator position at CenExel?
About Us :
Each of CenExel's research sites specialize in Phase I to Phase IV clinical trials. Our Centers of Excellence comprise some of the most well respected and long-standing research facilities in the country. Specialty areas of research across our sites include Psychiatry, Acute Post Op Pain, Asian Bridging, Dermatology, GI, and Neurology. Each of our Centers of Excellence has tremendous experience and expertise in complex early phase trials, and all our sites have in-patient capability. We focus on quality people, teamwork, and highly experienced clinical research managers with a history of success.
Along with an exceptional work environment that promotes teamwork, positive leadership, and optimal work-life balance, CenExel Clinical Research also provides highly competitive compensation and a generous benefits package to full time employees after 30 days of employment including Health Insurance, Dental, Vision, LTD, STD, Life Ins, and 401k.
Job Summary :
Responsible as part of the national IT Team for all inquiries (tickets) at the 1st and 2nd level for all offices, with a concentration of east coast offices. The Administrator will also have local duties at their physical sites to oversee all hands-on tasks for IT technology residing on premises. Duties will include some supervision of other IT staff members, as well as Systems Management for operational applications. The position requires someone with medium level IT support skills and a desire to learn more, plus a motivated sense of customer service and care.
Compensation : $30.45 - $36.45 / hour.
Essential Responsibilities and Duties :
- Acts as escalation point of contact (L2) for any IT issue within the CenExel family of companies in concert with other national IT team members.
- Takes lead on managing overall IT issues from beginning to end, on a day to day basis, including supervising and directing other team members on priorities, open items, and potential solutions.
- Works with staff for training on use of computer systems, security, and software.
- Locally, takes responsibility for any non-enterprise or non-remote systems, such as badge or camera systems.
- Locally, provides any needed hands-on IT assistance, especially to assist L1 technicians in situations of high volume or insufficient knowledge.
- Works with external IT network provider in identifying network and infrastructure issues.
- Initiates the escalation of tickets and calls as needed to Director, network provider, telecom vendors, or other personnel, retaining ownership throughout escalation process.
- Takes lead role and assist team members with issues in multiple offices.
- Oversees the IT processes for Onboarding and offboarding employees.
- Maintains confidentiality of company information and study subject information per HIPAA regulations.
- Maintains confidentiality of IT passwords and other crucial IT information.
- Maintains other IT and IT-related systems as assigned.
- Assumes other duties and responsibilities as assigned. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.
Education / Experience / Skills :
Working Conditions
CenExel Clinical Research is an Equal Opportunity Employer. All applicants will be considered for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or status.
Salary : $30 - $36
