What are the responsibilities and job description for the Financial Aid Navigator position at CENIC?
Description
The Financial Aid Navigator serves as the primary contact for students, parents and other members of the community, answering questions and providing information about the financial aid process. The Financial Aid Navigator provides accurate information on the status of applications and on documents relevant to the financial aid process.
Continuation of position is contingent on annual renewal of Community College Opportunity Grant funding from the state of New Jersey.
Specific Duties and Responsibilities
The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.
Minimum Qualifications
Education Required:
Institutional Effectiveness
Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.
EMPLOYEE CLASSIFICATION: Part Time
NA
01
Do you have a minimum of two years customer service experience?
The Financial Aid Navigator serves as the primary contact for students, parents and other members of the community, answering questions and providing information about the financial aid process. The Financial Aid Navigator provides accurate information on the status of applications and on documents relevant to the financial aid process.
Continuation of position is contingent on annual renewal of Community College Opportunity Grant funding from the state of New Jersey.
Specific Duties and Responsibilities
- Provides basic and individualized financial aid information to students, faculty and other members of the College community
- Complies with the Family Educational Rights and Privacy Act (FERPA) in all duties
- Tracks documents and prepares student files for review.
- Assume a share of the responsibility for answering telephones, mail, email, faxes and other communications as assigned
- Provides problem-solving and customer service assistance in a pleasant and knowledgeable manner as a member of a cross-functional team
- Perform special projects and assignments as directed
- Performs other related duties as assigned
The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.
Minimum Qualifications
Education Required:
- High school diploma required; Associate’s degree preferred.
- Relevant experience may substitute for education.
- Minimum of two years customer service experience. Experience in financial aid strongly preferred but not required.
- Strong interpersonal skills and attention to detail
- Strong communication and organizational skills
- Able to work under pressure with limited time expectations
- Knowledge of basic office equipment and machines including computers, scanners, and copiers as well as software applicable to a high functioning financial aid office.
- Ability to work as a member of a cross-functional team
- Ability to work effectively with students, faculty and other members of the college community
Institutional Effectiveness
Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.
EMPLOYEE CLASSIFICATION: Part Time
NA
01
Do you have a minimum of two years customer service experience?
- Yes
- No
