Director, Information Technology

Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.

Director, Information Technology

The Director's responsibilities will encompass both strategic leadership and operational oversight in support of AI initiatives and Cenlar’s application development modernization journey. The Director, Information Technology is the owner of one or more IT products, services, and/or programs, accountable for creating and leading a high-performance team to deliver business results.

Responsibilities

• Develop roadmap and an execution strategy for modernization efforts while maintaining awareness of all options for modernization, whether off the shelf, internal development, or otherwise 
• Collaborate with business leaders to identify AI use cases and communicates the value of AI initiatives to senior management, presenting compelling business cases and ROI analysis.
• Execute on a comprehensive strategy to leverage artificial intelligence (AI) across the organization, identifying potential applications, overseeing AI projects, and ensuring alignment with business goals; while leading a cross-functional team to design, develop, and deliver impactful AI solutions with measurable results.
• Stay abreast of emerging AI technologies and trends to identify new opportunities for innovation and evaluates the technical feasibility and potential impact of AI projects at Cenlar.
• Foster a culture of innovation and continuous learning and provides mentorship and guidance to team members on technical and leadership aspects.
• Accountable for all technology operations (e.g. knowledge management, infrastructure, project management, a digital service, etc.) associated with their product or service, and evaluates them according to established goals
• Devise and establish projects and systems to support the implementation of strategies set by upper management; recommend those strategies to upper management
• Recommend for purchase efficient and cost-effective services, equipment, and/or software, and build and maintain relationships with key vendors and creates cost-effective contracts
• Manage budget and report on expenditure for their respective product(s)
• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Ensure all activities are in accordance with Cenlar’s approved risk appetite statement and applicable compliance and regulatory requirements.
  
  

Qualifications

• Bachelor’s degree or equivalent experience
• 10 years of experience in a managerial role and as an IT product or service owner or similar role with focus on emerging, transformational technologies such as AI.
• Solid understanding of AI techniques including large language models, machine learning, deep learning, natural language processing, and computer vision.
• Experience developing a modernization roadmap and execution plan leveraging emerging technologies to deliver transformational business results
• Experience in analysis, implementation, and evaluation of IT vendors, and IT systems and their specifications
• Sound understanding of the IT environment as applies to the particular product (e.g. emerging technologies, industry/market, computer systems, hardware/software, networks, etc.)
• Experience in controlling IT budget
• Must be able to lead an organization that supports applying strategy, critical thinking, and performance metrics to ensure we deliver value to our clients as well as the underlying investors, insurers and guarantors.
• Excellent organizational and leadership skills
• Outstanding communication abilities; skilled in client, legal, and executive communication
• Demonstrated ability to create a high performance team that delivers results, strong compliance and control environment experience as well as a passion for winning
  
  

Total Rewards

At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.