Manager, Compliance

Manager, Compliance

Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.

The Manager, Compliance manages a team of Analysts and Subject Matter Experts who serve as advisors on consumer compliance related matters escalated by first line of defense servicing operation business units, business unit risk managers, quality assurance, quality control, and all other administrative support functions.

Responsibilities:

• Assists in the oversight and management of the implementation of the Compliance Program
• Assists analysts, when necessary, in answering day to day questions directed from the business or other areas
• Manages the regulatory change management team within the effective date timeframes and oversees the Regulatory Change Management Team. Responsible for the ownership and implementation of the Regulatory Change Management Program and management of the Regulatory Change Management mailbox
• Manages the policy and procedure team who reviews and approves changes in consumer compliance related policies and procedures
• Manages the training team who reviews, approves and implements changes to job specific and enterprise wide compliance training and reviews, approves and implements enterprise wide and job specific training in accordance with the approved, established schedule
• Manages the advisory team who reviews and approves changes to borrower communications, manages the compliance advisory mailbox (daily internal questions), provides governance over compliance specific tables in MSP, supports Third Party Risk Management and Attorney Governance Committees, and provides compliance expertise on enterprise approved projects
• Manages Cenlar’s primary regulator including scheduled examinations, horizontal examinations and ongoing supervision. In addition, effectively manages all other examinations of Cenlar including but not limited to Fitch, S&P, Fannie. Mae, Freddie Mac
• Manages surveillance over key operational and risk reports, including complaint management that details noncompliance or the risk of noncompliance. Perform analysis on these reports looking for red flags to determine where to perform deeper dives or analysis to detect potential systemic issues
• Manages the Compliance Risk Assessments, including the annual assessments and ongoing updates. Provides Quantity of Compliance Risk calculations for views of Compliance Risk at both a company level and delineated down to the servicing function, regulation and vendor level
• Manages the federal and state obligation library and makes changes to risks as a result of regulatory changes. Ensures those changes are communicated to the Operational Risk Team for reassessment of the controls and redetermination of residual risk
• Sets the standards and thresholds for KRIs, KPIs and CSMs with VP of Compliance Management Oversight and with the Chief Compliance Officer
• Maintains the inventory of all metrics monitored under the KRI, CSM, and SLA Program. The metrics include, but are not limited to, KRIs, KPIs, CSMs, and standard SLAs that monitor regulatory requirements and core servicing operational activities
• Approves, with the VP of Compliance Management Oversight KRI, KPI, CSM or SLA to be added to or changed in the centralized inventory
• Manages the Fair Lending and Servicing program including the vendor who conducts an independent data regression of Cenlar data annually
• Manages the testing team whom executes the assigned Compliance Testing within the timeframe outlined in the Compliance Monitoring and Testing Schedule. Responsible for ownership of the testing program including validation, creation and approval of scope, methodology and remediation recommendations
• Tracks all testing findings and observations, ensuring all testing results are properly vetted through the business areas. Communicates the outcome to executive management and retests, as applicable
• Monitors complaint trends and the effectiveness of the complaint management program
• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• Bachelor’s degree or equivalent experience
• Minimum of 7 to 10 years of experience in mortgage banking compliance or mortgage lending/servicing compliance
• Minimum of 5 years of management experience
• Certified Regulatory Compliance Manager (CRCM) Certification is recommended
• Strong leadership and management experience
• Strong understanding of regulatory processes, operations and activities, and requirements of a mortgage servicing company
• Ability to build effective relationships with a proven ability to build trust and credibility through strong interpersonal skills, communications, actions, and presence
• Knowledge of compliance risk management concepts, data, frameworks, systems, methods, and good governance practice
• Strong analytical skills
• Ability to work independently and multi-task
• Excellent leadership skills demonstrated through ownership of issues seen through to resolution, providing sound guidance to others, and positively influencing organizational culture

Total Rewards:

At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.