What are the responsibilities and job description for the Renewals Specialist position at Censys?
At Censys, our mission is to bring internet visibility and intelligence to the world’s security teams. Our platform not only identifies potential threats, but provides actionable insights and enables proactive defense strategies. Founded by researchers and practitioners, we are deeply committed to the quality, trustworthiness, and transparency of our data and results. As our own strongest critics, we continuously innovate to better understand the Internet and empower our customers with the visibility they need to succeed.
Role Summary:
In this role, you will report to the Senior Director of Customer Success. You'll play a pivotal role in managing the contract renewal process for our valued clients. We’re looking for a highly motivated individual with exceptional attention to detail, who has strong communication skills.
You will not only facilitate renewals, but also foster lasting relationships, ensuring a seamless experience for our customers that enhances customer satisfaction. If you’re passionate about delivering excellent service and driving client success, we want to hear from you!
What You’ll Do:
- Contract Renewal Management: Oversee the end-to-end process of contract renewals. This includes monitoring contract expiration dates, initiating renewal discussions with clients, and negotiating terms.
- Client Communication: Maintain regular communication with clients to ensure they are updated during the renewal process and to address any concerns that may impact the renewal.
- Data Analysis and Reporting: Analyze contract performance data to identify trends and areas for improvement. Prepare regular reports for management on renewal status and outcomes.
- Collaboration with Customer Success: Work closely with the Customer Success team to ensure a seamless renewal process and to identify upsell or cross-sell opportunities during renewal negotiations.
- Documentation and Compliance: Ensure all renewal documentation is accurate and compliant with company policies and legal requirements. Here you will work closely with the Sales Operations team.
- Market Awareness: Stay informed about market trends and competitor strategies to effectively negotiate contract terms that are beneficial for both the client and the company.
What You’ll Bring:
- Bachelor’s degree in Business Administration, Marketing, or related field.
- Proven experience in a renewal specialist or similar role, preferably in the technology/saas industry.
- Strong negotiation and interpersonal skills.
- Excellent verbal and written communication abilities.
- Proficient in CRM software (Salesforce ideally).
- Detail-oriented with strong organizational and time-management skills.
Our on-target salary range for this role is between $90,000 to $120,000 USD and equity.
In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more! Please see our careers page for more details.
This role is located in one of four office locations: Ann Arbor, Seattle, Los Altos, or Tysons Corner with a requirement to be in the office on Tuesdays and Thursdays and a third day of choice.
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Salary : $90,000 - $120,000
