What are the responsibilities and job description for the Field Service Technician position at Centegix?
Job Description
Job Description
Description :
CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with over 600,000 badges in use. The cloud-based CENTEGIX Safety Platform™ initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in over 12,000 locations nationwide trust CENTEGIX's innovative safety solutions to empower and protect people (every day).
Purpose :
We are seeking a Field Services Specialist to join our expanding installation team in Deerfield Beach, Florida, primarily supporting the Palm Beach and Broward School System and surrounding areas. In this role, you will ensure our IoT platform remains fully operational, providing onsite support, and fostering confidence among end users and administrators in utilizing our services effectively.
The Field Service Specialist will play a key role in engaging with customer site leaders across Operations, IT, and Facilities to resolve issues, manage inventory, and support the seamless integration of CENTEGIX platforms. Additionally, you'll collaborate closely with our Customer Success, Command Center, and Product teams to ensure optimal customer experience and continuous platform improvement.
Position Responsibilities :
- Engage Operations, IT, and Facilities leaders at customer sites to resolve IoT platform issues that arise from time-to-time
- Assist Warehouse team with inventory management ensuring company assets are recovered from installers and returned in a timely manner
- Provide Partner training and management as needed to ensure the installer base is up to date on product development and capable of supporting the customer base
- Partner with the Customer Success and Command Center teams to coordinate adjustments and provide a seamless support experience to the customer between remote and onsite activities
- Bring feedback about the CrisisAlert and ContactAlert platforms to the product development and product management teams
- Utilize internal Centegix systems to manage customer related activities. Leverage systems to provide timely updates to internal customers in Customer Onboarding, Customer Success, and Command Center teams
- Leverage the Installer Application to make changes to the CrisisAlert and ContactAlert platforms
- Assist with change, add or RMA questions and orders
- Support training opportunities with customers to drive usage and adoption of CENTEGIX platforms and services
- Engage administrators and end users, where possible, to generate feedback on the platform and verbatims to leverage in marketing activities.
Requirements :
Ability to lift and carry up to 75 lbs.
What’s in it for you?
CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.