What are the responsibilities and job description for the Training Project Coordinator position at Centegix?

Job Description

Description :

CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with over 600,000 badges in use. The cloud-based CENTEGIX Safety Platform™ initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in over 12,000 locations nationwide trust CENTEGIX's innovative safety solutions to empower and protect people (every day).

Purpose :

The Training Project Coordinator is responsible for coordinating and executing training initiatives for large clients, ensuring the successful delivery of both onsite and virtual sessions. This role collaborates closely with the Onboarding Project Manager to manage training logistics, conducts Train-the-Trainer (TTT) sessions for contract trainers, and engages directly with clients to customize and align training content with their needs. A strong understanding of the company’s Hardware as a Service (HaaS) and Software as a Service (SaaS) products is essential. This position requires exceptional project management skills, customer engagement expertise, and the flexibility to travel 20–30% of the time to support onsite training efforts.

Position Responsibilities :

Training Project Coordination

Act as the primary liaison for large client training projects, overseeing timelines, deliverables, and client communication.
Collaborate with the Onboarding Project Manager to coordinate seamless delivery of onsite and virtual training sessions.
Review and customize training materials to meet client-specific needs and ensure alignment with project objectives.
Manage scheduling, logistics, and overall execution of training sessions, ensuring successful outcomes.

Train-the-Trainer (TTT)

Lead TTT sessions for contract trainers, equipping them with the tools and knowledge needed to deliver high-quality training.

Provide ongoing support, feedback, and updates to trainers to maintain excellence in delivery.

Work closely with the training content team to ensure trainers have access to the latest materials and product insights.

Customer Engagement

Collaborate with clients to assess their training needs and develop tailored training solutions.

Conduct pre-training meetings to align on goals, expectations, and specific requirements.

Collect and analyze post-training feedback to drive continuous improvement and maintain strong client relationships.

Product Proficiency

Acquire and maintain a thorough understanding of the company’s HaaS and SaaS products to effectively communicate key features, functionality, and best practices.

Stay up to date on product updates and ensure training content reflects the latest developments.

Collaboration & Communication

Partner with internal teams, including content creators, product managers, sales, and support, to align training programs with broader company initiatives.

Maintain consistent and transparent communication with clients, internal stakeholders, and trainers to manage expectations and provide progress updates.

Travel

Travel approximately 15-20% of the time to oversee and support onsite training for large clients.

Requirements :

3 years of project coordinator experience, preferably in training or customer-facing roles.

Strong organizational and multitasking skills, with the ability to manage complex projects effectively.

Proficiency in project management tools (e.g., Monday.com, Salesforce) and familiarity with Learning Management Systems (LMS) is a plus.

Proven ability to learn and master technical products (HaaS and SaaS).

Exceptional verbal and written communication skills, with a professional approach to client and team interactions.

Experience delivering Train-the-Trainer sessions is preferred.

What’s in it for you?

Remote first work environment; we offer workplace flexibility

Participation in company wide discretionary bonus

10 paid holidays

Monthly device(s) reimbursement

We offer a range of Healthcare plans to meet your needs (medical, dental, vision)

401(k) Plan with 4% employer contribution to help you plan for the future

Employee Referral Bonus

Charitable Program Match

CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate

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