CSR - Customer Service Representative

Centek Industries, the global leader in marine exhaust and engine room ventilation manufacturing, is seeking a detail-oriented and proactive administrative professional to join our team as a Customer Service Representative (CSR). The CSR will be part of a team focused on customer service, order entry and shipping for two side-by-side facilities in Thomasville, GA.

As a key point of contact for customers worldwide, the CSR will collaborate with every department in the organization, ensuring seamless order processing and exceptional customer support.

What We’re Looking For:

The ideal candidate is a problem-solver with a positive attitude and a calm, professional demeanor. He or she should be able to think critically, manage multiple priorities, and provide outstanding service in a fast-paced environment.

Key Responsibilities:

Customer Interaction & Support

• Respond to customer inquiries via phone or email.
• Provide accurate information about products, services, pricing, and company policies.
• Assist customers with placing orders, processing returns, and handling complaints.
• Identify customer issues and provide effective solutions in a timely manner.
• Maintain a positive and professional attitude in all interactions.

Order Entry & Processing:

• Enter and process customer orders accurately
• Verify order details, including pricing, quantities, and customer information to ensure accuracy.
• Communicate with customers regarding order confirmations and delivery timelines.
• Coordinate with Sales, Engineering, Production, Finance and Shipping teams to prioritize and fulfill orders on time.
• Process order modifications, cancellations, and returns in compliance with company policies.

Shipping & Logistics Coordination:

• Prepare and review shipping documents, including packing lists, invoices, bills of lading, and customs paperwork.
• Schedule and coordinate shipments with carriers
• Work with Warehouse Shipping staff to ensure proper labeling, tracking, and documentation for all outgoing shipments.
• Track shipments and provide updates to customers regarding delivery status.
• Handle shipping-related inquiries, discrepancies, and issue resolutions.
• Ensure compliance with domestic and international shipping regulations.

Qualifications & Skills:

• Education: High school diploma or equivalent required; an associate or bachelor’s degree in business, supply chain, or a related field is a plus.
• Experience: 2 years of experience in order entry, shipping, or a related administrative role in manufacturing, logistics, or distribution.
• Technical Skills: Proficiency in ERP systems (Epicor or similar), shipping software (CH Robinson, UPS, FedEx,), and Microsoft Office Suite a plus
• Attention to Detail: Strong data entry skills with a high degree of accuracy.
• Communication: Excellent verbal and written communication skills to interact with customers, vendors, and internal teams.
• Problem-Solving: Ability to think critically, troubleshoot and resolve issues efficiently.
• Multitasking: Strong organizational skills to manage multiple orders and shipments simultaneously.
• Team Player: Ability to collaborate with different departments to ensure smooth operations.

Benefits:

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Career development and training opportunities.

Job Type: Full-time

Work Location: In person