What are the responsibilities and job description for the Warehouse Lead position at Centella?
ABOUT CENTELLA:
World Class Account Executives. Dedicated Engineers. Inspired Leadership. Centella has over 50 years of reliable and trusted service in the advanced health care technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving – and life-changing – heroes that South Florida needs.
DESCRIPTION
:The Warehouse Support Lead role involves a variety of responsibilities within the warehouse, including, but not limited to, inventory management support, tool calibration management, and parts processing. This role also provides assistance to field operations by transporting parts and necessary tools, supporting both routine FIELD services and installations. Additional duties include stocking and maintaining warehouse inventory and, when required, performing minor repairs
.
MAIN DUTIES AND RESPONSIBILITI
- ESAssist customer service engineers with installations, equipment changeovers, and repair
- s.Follow all Warehouse standard operating procedures, policies, and safety precaution
- s.Process parts and work orders promptly using the service softwar
- e.Collaborate and coordinate with Service Support to address and resolve daily challenge
- s.Operate within standard operating procedures and job safety guidelines under the general supervision of customer service engineer
- s.Communicate with customer service engineers regarding work in progress and completed wor
- k.Operate forklifts and truck
- s.Deliver and pick up parts in the Centella territor
- y.Move parts, equipment, and materials to warehouse storag
- e.Unload parts, equipment, and materials from pallets and truck
- s.Stage tools, equipment, and materials for loading and deliver
- y.Package equipment and materials for shipping including wrapping, boxing and labelin
- g.Move waste from work area to dumpster
- s.Turn off and lock up equipment when not in us
- e.Serve as a backup for other warehouse staff when necessa
- ryProcure tracking numbers from Siemens and add them to order
- s.Assist Warehouse Manager as needed on special project
- s.Participate in on-call rotation (weekdays and weekends
).
SKILLS AND ABILIT
- IESCustomer service focus (internal/extern
- al)Problem solving ski
- llsAttention to det
- ailActive listen
- ingWritten comprehens
- ionDeductive reason
- ingAbility to document and record informat
- ionWritten and verbal communication ski
- llsProcessing informat
- ionComputer skills in Microsoft Off
- iceTime management ski
lls
QUALIFICAT
- IONSHigh school diploma or general education degree (GED) with courses in math and computers or supporting combination of education and experie
- nce.Skills in operating a computer, a working knowledge of Microsoft Office, plus good oral communication is requi
- red.A minimum of three years’ experience sufficient to demonstrate knowledge in high volume warehouse and purchasing activities requiring expert customer serv
- ice.Demonstrated ability to use computer systems and teleph
- one.Prior inbound/outbound customer service center experience prefer
- red.Skills in basic math functions and reasoning ability are highly desi
