Warehouse Support Lead

Description

About Centella 

World Class Account Executives. Dedicated Engineers. Inspired Leadership. Centella has over 50 years of reliable and trusted service in the advanced health care technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving – and life-changing – heroes that South Florida needs. 

Description 

The Warehouse Support Lead role involves a variety of responsibilities within the warehouse, including, but not limited to, inventory management support, tool calibration management, and parts processing. This role also provides assistance to field operations by transporting parts and necessary tools, supporting both routine FIELD services and installations. Additional duties include stocking and maintaining warehouse inventory and, when required, performing minor repairs. 

Main Duties and Responsibilities 

• Assist customer service engineers with installations, equipment changeovers, and repairs. 

• Follow all Warehouse standard operating procedures, policies, and safety precautions. 

• Process parts and work orders promptly using the service software. 

• Collaborate and coordinate with Service Support to address and resolve daily challenges. 

• Operate within standard operating procedures and job safety guidelines under the general supervision of customer service engineers. 

• Communicate with customer service engineers regarding work in progress and completed work. 

• Operate forklifts and trucks. 

• Deliver and pick up parts in the Centella territory. 

• Move parts, equipment, and materials to warehouse storage. 

• Unload parts, equipment, and materials from pallets and trucks. 

• Stage tools, equipment, and materials for loading and delivery. 

• Package equipment and materials for shipping including wrapping, boxing and labeling. 

• Move waste from work area to dumpsters. 

• Turn off and lock up equipment when not in use. 

• Serve as a backup for other warehouse staff when necessary 

• Procure tracking numbers from Siemens and add them to orders. 

• Assist Warehouse Manager as needed on special projects. 

• Participate in on-call rotation (weekdays and weekends). 

Skills and Abilities  

• Customer service focus (internal & external) 

• Problem solving skills 

• Attention to detail 

• Active listening 

• Written comprehension 

• Deductive reasoning 

• Ability to document and record information 

• Written and verbal communication skills 

• Processing information 

• Computer skills in Microsoft Office 

• Time management skills 

Qualifications 

• High school diploma or general education degree (GED) with courses in math and computers or supporting combination of education and experience. 

• Skills in operating a computer, a working knowledge of Microsoft Office, plus good oral communication is required. 

• A minimum of three years’ experience sufficient to demonstrate knowledge in high volume warehouse and purchasing activities requiring expert customer service. 

• Demonstrated ability to use computer systems and telephone. 

• Prior inbound/outbound customer service center experience preferred. 

• Skills in basic math functions and reasoning ability are highly desired. 

WHAT’S IN IT FOR YOU 

• Career Growth Opportunities 

• Training and Development 

• 401k with company match 

• Medical, Dental, Vision 

• Paid Time Off 

We invite qualified applicants to apply and come join our collaborative and winning team in a family business, that has become a business of families! 

Qualifications