What are the responsibilities and job description for the Customer Service Representative - Bank Teller position at Centennial Bank?
Job Overview
A career as a Customer Service Representative at Centennial Bank offers the opportunity to make a positive impact on our customers' financial lives. As a key member of our team, you will play a vital role in ensuring that our customers receive exceptional service and support.
About the Job
This is a customer-focused position that requires excellent communication and interpersonal skills. You will be responsible for conducting transactions with speed, accuracy, and efficiency while meeting service quality standards, safeguarding bank assets, and promoting bank products and services.
Main Responsibilities:
Requirements and Skills:
To succeed in this role, you must possess the following qualifications:
Compensation and Benefits:
We offer a competitive salary of $35,000 to $45,000 per year, depending on experience, plus benefits such as medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.
Working Conditions:
This position may require periodically working in a fast-paced environment with occasional exposure to noise, standing, walking, pushing, carrying, or lifting. Reasonable accommodations may be made to enable individuals with disabilities.
A career as a Customer Service Representative at Centennial Bank offers the opportunity to make a positive impact on our customers' financial lives. As a key member of our team, you will play a vital role in ensuring that our customers receive exceptional service and support.
About the Job
This is a customer-focused position that requires excellent communication and interpersonal skills. You will be responsible for conducting transactions with speed, accuracy, and efficiency while meeting service quality standards, safeguarding bank assets, and promoting bank products and services.
Main Responsibilities:
- Receiving and processing cash, negotiable items, loan payments, deposits, withdrawals, and transfers.
- Sets up, closes, and balances the teller station.
- Records sales of monetary instruments.
- Assists customers with inquiries and provides information.
- Maintains a neat and well-stocked teller area.
- Cross-sells bank products and services.
- Follows established limits for protecting customer accounts and bank safety and soundness.
- Adheres to bank policies and procedures.
- Lifts coin bags up to 50 lbs.
- Assists with balancing Vault, ATM, Night Drop, and Coin Machine as assigned.
- Scans and processes bank documents and proof work.
- Exercises judgment when applying holds and making check cashing decisions.
- Cross-trains to open basic new consumer accounts.
- Adheres to work schedule and is flexible with availability.
- Maintains a positive, friendly, and professional attitude and appearance.
- Performs miscellaneous duties as assigned.
- Completes required BSA/AML training and other compliance training.
Requirements and Skills:
To succeed in this role, you must possess the following qualifications:
- Mental alertness and adaptability to office and field area work routines.
- Equivalent to four years of high school or GED, with emphasis on office skills, shop skills, or others, plus 0 to 6 months related experience and/or training, or an equivalent combination of education and experience.
- Effective communication and interpersonal skills.
- Basic mathematical skills, including addition, subtraction, multiplication, and division.
- Ability to use common sense and follow instructions.
Compensation and Benefits:
We offer a competitive salary of $35,000 to $45,000 per year, depending on experience, plus benefits such as medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.
Working Conditions:
This position may require periodically working in a fast-paced environment with occasional exposure to noise, standing, walking, pushing, carrying, or lifting. Reasonable accommodations may be made to enable individuals with disabilities.
Salary : $35,000 - $45,000
