What are the responsibilities and job description for the MLO Assistant II position at Centennial Bank?
GENERAL DESCRIPTION OF POSITION
The Mortgage Loan Originator (MLO) Assistant II prepares files for processing and closing, answers the phone, order appraisals, title work, and credit supplements. This position prepares marketing material, thank you notes and gifts for closing. The MLO Assistant II facilitates the application process for prequalified applicants, pulls credit reports, gathers approval conditions and resubmits to processing and closing.
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Answer phone calls, manage the calendar and appointments, including scheduling closing appointments for the Mortgage Loan Originator. This duty is performed daily, about 20% of the time.
2. Prepare files for processing and closing, submission and resubmission. This duty is performed daily, about 20% of the time.
3. Order appraisals, title work, and credit supplements. This duty is performed daily, about 10% of the time.
4. Prepare withdrawals & denials. This duty is performed weekly, about 5% of the time.
5. Distribute marketing material, thank you notes and gifts for closing. This duty is performed weekly, about 10% of the time.
6. Order TRV's, SSN verification. This duty is performed daily, about 5% of the time.
7. Maintain closed loan files. This duty is performed monthly, about 10% of the time.
8. Obtain conditions/documents from clients (or other sources) for loan processing/approval. This duty is performed daily, about 10% of the time.
9. Manage referrals from branch office and provide appropriate follow-up. This duty is performed daily, about 10% of the time.
10. Analyze financial data to determine creditworthiness. This duty is performed daily, about 20% of the time.
11. Maintain knowledge of available loan products, processing procedures and underwriting guidelines. This duty is performed weekly, about 20% of the time.
12. Accept borrower applications. This duty is performed daily, about 30% of the time.
13. Utilize communication and access of daily rates, credit reports and AUS responses and transmitting to processor. This duty is performed daily, about 30% of the time.
14. Maintain high levels of customer service while managing each applicant's and support staff's expectations. This duty is performed daily, about 30% of the time.
15. Attend and participate in all lending meetings as required. This duty is performed as needed, about 5% of the time.
16. The ability to work in a constant state of alertness and in a safe manner.
17. Complete required BSA/AML training and other compliance training as assigned.
18. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 3 years related experience and/or training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to read and understand simple instructions, short correspondence, notes, letters and memos; ability to write simple correspondence. Ability to read, analyze, and understand general business/company related articles and professional journals; ability to speak effectively before groups of customers or employees.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site provides the MU4R questions and registration required for employment in this position.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
SOFTWARE SKILLS REQUIRED
Intermediate: 10-Key
Basic: Accounting, Spreadsheet, Word Processing/Typing
WORKING CONDITIONS
Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work is at times, in the evening or during the night hours.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously required to talk or hear; frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; and occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; depth perception; and ability to adjust focus.
ADDITIONAL INFORMATION
Three (3) years related experience and/or training, or equivalent combination of education and experience.
Mortgage experience and or knowledge preferred
Experience with Microsoft Outlook, Word and Excel
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site provides the MU4R questions and registration required for employment in this position.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
