What are the responsibilities and job description for the Teller I position at Centennial Bank?
Job Title: Teller
About This Role
The Teller is responsible for conducting transactions quickly, accurately, and efficiently while meeting or exceeding service quality standards. This position plays a key role in safeguarding bank assets assigned to them, contributing to the bank's growth by promoting and cross-selling bank products and services.
Essential Duties and Responsibilities
- Receives, pays out cash, and handles negotiable items, loan payments, deposits, withdrawals, and transfers.
- Sets up, closes, and balances teller station.
- Records sales of monetary instruments.
- Assists customers with inquiries in person or by telephone.
- Maintains neat and well-stocked teller area.
- Cross-sells bank products and services.
- Follows limits established for protection of customer accounts and bank safety and soundness.
- Adheres to bank policies and procedures.
- Lifts coin bags up to 50 lbs.
- Assists with balancing Vault, ATM, Night Drop, and Coin Machine.
- Assists with proper scanning of bank documents and proof work.
- Exercises judgment when applying holds and making check cashing decisions.
- Cross-trains to be available to open basic new consumer accounts.
- Adheres to work schedule. Must be flexible in availability for work schedule.
- Maintains positive, friendly, and professional attitude and appearance.
- May be required to work an alternative location within the region or market.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.
Education and Experience
Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 0 to 6 months related experience and/or training, or equivalent combination of education and experience.
Communication Skills
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public, and other employees of the organization.
Ability to add, subtract, multiply, and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.
Critical Thinking Skills
Ability to use common sense understanding in order to carry out simple multi-step instructions. Ability to deal with standardized situations with limited variables.
Working Conditions
Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.
Environmental Conditions
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activities
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
