Assistant General Manager

Description

POSITION/PURPOSE:

Assists the General Manager in the overall operation of the shopping center including accounting and asset management responsibilities, preparation of budgets and business plans; prospecting for local, regional, permanent, and temporary merchants; coordination of the local leasing program; establish and maintain retail relationships; oversee personnel; develops on-site staff and interacts with corporate staff to accomplish special projects and involvement with the community. Shares in responsibility for maintaining the physical integrity of the Center, creating an environment that enhances customer satisfaction and tenant sales. Primary focus is to increase the value of the Center by increasing its Net Operating Income.

Must have the ability to learn the roles and functions of all positions within a shopping center to support the efforts of all departments. AGMs are in training to advance to another role within the company as performance and opportunity warrants.

PRINCIPAL JOB ACTIVITIES:

Assist in managing the shopping center facilities in all the following functions which ultimately fall to the responsibility of the center's GM, which include:

• Administer leases and reciprocal easement agreements.
• Be familiar with the terms of the Property Management Agreements (PMA) and assist GM in executing.
• Assist in preparation of reporting to ownership as required in the PMA.
• Maintain and secure common areas, including all elements of the property, including but not limited to cleanliness, landscaping, parking lots, HVAC and central plant, entry doors, elevators and escalators, snow removal, roofs, and lighting.
• Accounts Receivable: Collect outstanding rents and recovery charges.
• Prepare various reports requested by corporate office and Owners.
• Assist in move-in and move-out of tenants including utility transfers as applicable, notices to appropriate corporate contacts, physical inspection of premises to note any punch list items or outstanding deficiencies to be addressed, key collection/distribution, etc.
• Oversee property vendors and participate in the request for proposal (RFP) and vendor selection process and contract creation. 
• Participate in meetings with Ownership, Corporate, and Leasing to determine strategic direction of center goals and objectives.
• Participate in Manager on Duty weekend rotation.

Assist in preparing and managing adherence to the annual center budgets. Duties include:

• Forecast annual income and expenses for the center on a periodic basis.
• Assist GM in the creation of annual budget and obtaining vendor budget quotes.
• Expense control while maintaining operating standards.
• Approve disbursements in accordance with approved annual budgets.
• Maximize income generated by the centers.

Be knowledgeable about and participate in the leasing efforts of the center. Duties include:

• Participate in prospecting, negotiations, and lease agreement generation with local leasing team.
• Lease space to local leasing or temporary retail and vending merchants.
• Coordinate overall leasing effort with the corporate leasing representatives to establish quality tenant mix.
• Negotiate and administer lease amendments.
• Build relationships with existing tenants, prospective tenants, community partners, and potential sponsors to maximize miscellaneous income opportunities.

Assist and manage center personnel. Duties include:

• Coordinate and direct the Marketing staff on issues of advertising and marketing for the centers.
• Supervise and direct the Facility Manager and Maintenance Technicians in the operation of the buildings and grounds, including repairs & maintenance of all building components including mechanical systems for the center.
• Oversee the timely and successful completion of maintenance requests. 
• Supervise, hire and train administrative and support personnel as necessary.
• Supervise independent contractors including but not limited to Security/Off Duty Police, Housekeeping, Maintenance and Landscaping when such services have been engaged, by working with the contractors’ supervisors and staff to ensure proper fulfillment of the contractors’ scope of work.
• Maintain beneficial relationships with team members, retailers, corporate personnel, and local community and government officials.

Manage Accounts Receivable (AR) and collections activities.  Duties include:

• Track tenant payments and identify potential AR issues.
• Communicate with tenants via phone, email, mail or personally to ensure payment of outstanding charges. 
• Monitor collections status of every tenant.
• Follow up on collections of all tenants – work with corporate accounting to establish responsibilities for follow up.
• Report timely and accurate AR information.

Manage Capital Expense (CapEx) work.  Duties include:

• Evaluate the needs of the center and prepare a CapEx budget.
• Participate in RFP and vendor selection process and contract creation.
• Write scopes of work for bidding and contracts; Manage approval of CapEx projects using established approval procedures.
• Supervise work to ensure proper completion.

Administrative Responsibilities:

• Assist General Manager in the preparation of monthly reports including owner’s reports, delinquency reports, property inspection reports, tenant meetings, utility reports, and CAM and Capital Project reports.
• Collect tenant sales reports.
• Manage front desk and Admin Staff and responsibilities, as applicable. 
• Resolve customer complaints.
• Assist Office Administrator in coding property invoices as necessary.
• Responsible for oversight of Guest Services, as applicable.

Benefits and Compensation:

We are pleased to offer a comprehensive benefits package to our employees, including:

• Medical, Dental, and Vision Insurance
• Long-Term Disability
• Optional Short-Term Disability
• Life Insurance
• Paid Time Off (PTO)

Additional Compensation:

• Merit Increase
• Bonus Eligibility

Qualifications

REQUIREMENTS:

• Bachelor’s degree preferred or equivalent experience in the workplace.
• Real Estate Salesperson’s license preferred.
• Ability to lead and influence a diverse group of people.
• Adept in financial analysis, budgeting, and forecasting.
• Highly proficient in MS office applications: Word, Excel, PowerPoint, Outlook. Knowledge of software and financial models and programs such as MRI, Yardi etc.
• Ability to operate efficiently, independently and to seek constant improvement in achieving team goals.
• The flexibility and agility to respond to shifting priorities.
• A passion for reimaging retail real estate.
• Alignment with Centennial’s core values.
• 24/7 on call responsibility.
• Must be able and willing to work varying schedules which includes weekends and may include evenings and public holidays.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and /or move up to 30 pounds.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is regularly required to sit. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and expansive reading.
• The employee is required to make general observations of facilities or structures.

WORK ENVIRONMENT:

This position is required to rotate weekend duty assignment with the mall management staff and will be required to work a variety of shifts from time to time and is required to support emergency response needs 24 hours per day/7 days per week, preferably with a response time under 30 minutes. The requirement in the preceding sentence will not apply if the position is on; approved paid time off, approved leave or another position is approved by the GM for a specific period of time to handle ‘on call’ responsibilities.

EQUAL OPPORTUNITY EMPLOYER:

Centennial ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation, or disability.

Salary : $90,000 - $100,000