Front Office, Client Service Specialist/Driver- Full Time (FRC)

Center Against Sexual and Family Violence

Job Description

Title: Client Service Specialist/Driver – (Full Time)

Supervisor: Associate Director of Supportive Services

Status: Non-Exempt

Scope of Duties:

Responsible for providing needed services to ensure the safety and security of the Shelter and its residents. Provide telephone crisis intervention, screen potential clients for appropriate services and/or referrals. Monitor activities and maintain accurate documentation and records in accordance with the Texas Department of Human Services and CASFV policies and procedures.

This is a non-exempt Full-time position which requires the approval of the Lead Client Service Specialist for work in excess of 40 hours in a work week.

Perform other duties as assigned.

Essential Job Functions:

• Provide for the safety, comfort and well being of residents.
• Maintain the security of the facility. Ensure that clients return by curfew and check facility perimeter regularly.
• Provide telephone crisis intervention; make referrals to community agencies, document referrals.
• Provide hospital accompaniment to support sexual assault survivors during sexual assault examinations, 4 shifts per month, of which one is evening or weekend.
• Respond immediately to telephone calls and provide information regarding the Centers’ services and programs in an educational manner.
• Welcome new clients, complete intake forms and procedures. Explain the Shelter’s rules and the Center’s policies.
• Transport client as needed and in emergencies.
• Explain and enforce Shelter’s guide lines and provide reason for them.
• Provide crisis intervention to residents as appropriate.
• Provide hospital accompaniment to support sexual assault survivors during sexual assault examinations, on a monthly on-call and rotation basis for 4 shifts per month, of which one is evening or weekend.
• Maintain files keeping notes and other documents in chronological order. Document all client contacts including but not limited to case notes, follow-up case notes, incident reports, correspondence and other notes, in accordance to HHSC guidelines and Center’s procedures.
• Accurate document and file necessary client information and daily log, provide status files to Lead CSS or her designee daily.
• Provide care for children when absolutely necessary. Encourage and assist them in learning situations.
• Bring issues of concern to Lead CSS attention.
• Prepare required monthly reports in a timely and accurate manner.
• Perform miscellaneous duties including stocking supplies, setting up blank intake forms, filing, maintaining a clean work area.
• Attend staff meeting and required training.
• Be a positive team member
• Pickup donations and sorting.
• Other duties as assigned.

Other Duties:

• Increase the Center’s visibility in the community by attending assigned meetings and participating on behalf of the agency.
• Represent the agency in a positive manner at all times.
• Respect client at all times.

Minimum Qualifications:

Training and Experience:

High school diploma. Computer proficiency in MS Office applications. Demonstrate emotional stability, positive attitude, patience, empathy, assertiveness and good oral and written communications skills. Able to work flexible hours and weekends. Bilingual English/Spanish. Must have own transportation, valid Texas driver’s license and current insurance.

This job description should not be construed to imply that these requirements are the only duties, responsibilities and qualifications for this job. Incumbent may be required to follow any additional instructions, acquire related job skills, and perform related work.

Job Type: Full-time

Pay: From $11.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $11