What are the responsibilities and job description for the Member Services position at Center Court Pickleball Club - Gilbert?
Job Description
Job Description
Description :
Job Title : Member Services Associate
Job Description :
The Member Services Associate is responsible for promoting and selling memberships for the pickleball club while providing exceptional customer service to current and potential members. The ideal candidate will be enthusiastic, outgoing, and have a passion for the sport of pickleball.
Key Responsibilities :
Membership Sales
Respond to inquiries from prospective members and provide information about club activities, events, and programs
Conduct tours of the facility and explain membership options and benefits
Process membership applications, payments, and renewals
Collaborate with marketing team to develop and distribute promotional materials and social media content
Attend community events to promote the club and recruit new members
Collaborate with club management to plan and promote special events, tournaments, and social activities
Front Desk
Handle member concerns, complaints, and suggestions, and escalate issues as needed
Greet and farewell members and guests with a friendly and welcoming demeanor
Manage the front desk : check members in, answer phone calls, and respond to emails
Schedule court reservations and manage court availability
Assist with equipment rentals and retail sales
Keep the front desk and social areas clean and organized
Provide information on club events, programs, and tournaments
Assist with coordinating and scheduling private lessons and clinics
Resolve customer complaints and issues in a timely and professional manner
Work closely with the club management team to ensure the smooth operation of the club
Other duties as assigned
Ambassador
Make sure all members have a curated experience
Make sure the courts, social area, member lounge, food & beverage area, locker room are clean and organized
Assist and help manage open play, leagues and events
Assist and help with ball machine rental use
Greet and farewell members and guests with a friendly and welcoming demeaner.
This is a full-time or part-time position, with opportunities for growth and advancement within the organization. The Pickleball Club Member Service Associate will report to the Club General Manager and work closely with other staff members to provide an exceptional customer experience for members and guests. If you are a friendly and energetic individual with a passion for customer service and pickleball, we encourage you to apply for this exciting opportunity.
Requirements : Qualifications :
High school diploma or equivalent required, some college coursework preferred
1-2 years of sales or customer service experience, preferably in a sports or fitness environment
Excellent communication, interpersonal, and organizational skills
Proficiency in Microsoft Office and database management software
Ability to work flexible hours, including evenings and weekends
Passion for pickleball and a commitment to providing exceptional customer service
Physical Requirements :
Ability to stand for extended periods and lift up to 50 pounds
Must be able to move quickly around the facility to assist members and guests
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